Love people and pets? Join our team and be the welcoming face of our luxury pet resort.
We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.
As a Pet Host, you are the first and last impression of our resort. You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.
Your responsibilities include:
Greeting clients, pets, and vendors warmly
Managing check-ins and check-outs
Booking boarding, daycare, grooming, and training reservations
Answering phones, emails, and voicemails promptly
Processing payments and balancing transactions
Obtaining and verifying vaccination records
Managing waitlists during peak seasons
Recommending services and activity packages that meet client needs
Communicating pet updates and concerns to leadership
Keeping lobby and front areas clean and safe
You'll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.
We're seeking someone who is:
Friendly, confident, and professional
Detail-oriented and organized
Comfortable multitasking in a busy lobby
Strong with phones, scheduling, and computer systems