["Customer Service Representative","Customer Service Representative"]

Customer Service Representative

We are seeking Customer Service professionals to join a high-volume call center team supporting grocery delivery services. In this role, you will assist customers with delivery-related inquiries, product availability questions, order concerns, and general store support. This is a fast-paced environment that requires strong communication skills, attention to detail, and a commitment to providing exceptional customer service.

Key Responsibilities:

• Handle a high volume of inbound customer calls daily.
• Assist customers with grocery delivery concerns, including:
• • Missing or damaged items
  • Expired products
  • Product availability and store inventory questions
  • Restock inquiries
• Accurately document customer interactions and resolutions.
• Meet established performance and quality metrics on a daily, weekly, and monthly basis.

Requirements:

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced call center environment.
• Comfortable handling high call volumes.
• Reliable attendance and punctuality.
• Basic computer navigation and troubleshooting skills.

Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit Location: Salisbury, NC 28147 Pay Rate: $15.00/hour, with a pay progression Position Type: Open-Ended Temporary Assignment

If you're customer-focused, dependable, and thrive in a fast-paced environment, we'd love to hear from you.