Job Title: Customer Service Representative (Industrial Sales Support)
Position Summary
B&H Distributors is hiring a detail-oriented and proactive Customer Service Representative to support our sales and operations team. This role is critical in ensuring accurate order processing, timely vendor coordination, and maintaining strong customer relationships. The ideal candidate will thrive in a fast-paced industrial distribution environment and be comfortable handling multiple priorities simultaneously.
Key Responsibilities
Order & Quote Management
Prepare and process customer quotes, sales orders, purchase orders, and stock orders
Assist outside sales representatives by obtaining vendor pricing and generating competitive quotes
Ensure all orders are entered accurately and in a timely manner
Vendor Coordination
Communicate with vendors daily to:
Request pricing and product availability
Obtain and track estimated time of arrival (ETA) updates
Follow up on open orders to ensure timely delivery and resolve delays proactively
Inventory Management
Monitor inventory levels and identify replenishment needs
Process stock replenishment orders, frequently coordinating with internal team members (e.g., Chase)
Help maintain optimal inventory levels to support customer demand
Customer Support
Serve as a point of contact for customer inquiries and order updates
Provide support to legacy or key accounts as needed
Maintain a high level of customer service and responsiveness
Documentation & Accuracy
Ensure all transactions are properly documented with supporting paperwork
Maintain organized records for:
Quotes
Orders
Vendor confirmations
Verify pricing, quantities, and terms on all transactions
Specialized Vendor Coordination
Manage and process all orders associated with Sherwin-Williams products
Ensure compliance with vendor-specific requirements and ordering processes
Required Skills & Qualifications
2+ years of experience in customer service, order processing, or inside sales (industrial or distribution experience preferred)
Strong organizational skills with high attention to detail
Ability to manage multiple tasks and prioritize effectively
Excellent communication skills (written and verbal)
Proficiency in Microsoft Office (Excel, Outlook, etc.)
Experience with ERP or order entry systems is a plus
Preferred Qualifications
Background in industrial distribution, construction materials, or corrosion control products
Experience working with vendor quotes and supply chain coordination
Familiarity with inventory management processes
Key Traits for Success
Highly responsive and dependable
Strong problem-solving ability
Team-oriented with a willingness to support sales staff
Comfortable working in a fast-paced, deadline-driven environment
Compensation & Benefits
Competitive pay, commensurate with experience • Bonus opportunities based on performance • Comprehensive benefits package
Reporting Structure
Reports to: Branch Manager / Operations Manager
Works closely with: Outside Sales Team, Purchasing, Vendors, and Key Customers