["Customer Service Representative","Customer Service Representative"]

Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what correctiveaction should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercialdocumentation and assists with calculations/report preparation as needed.Key Responsibilities:Administrative tasks for managing assigned Regional Area Manager (RAM)accounts.Customer Information: Assists in the entering of information for customers,distributors and updates information as necessary.Including but not limited to entering, updating and processing sales orders,purchase orders, coordinating/releasing for fabrication, etc. in all systemsField Issue / Returned Product: processes orders accordingly (warranty /replacement / repair / etc.) - distributes / releases, ensuring capture of everythingas directed from Technical ResourcesBuild rapport with customers - responding to customer or distributor questions onorder status, discrepancies in billing or delivery, determining appropriatecorrective action including back-up for RAM as necessary.Receive/send all customer drawings, maintain due dates current in system.High level product and process knowledge to answer internal/external customerqueries.Other responsibilities as assigned or required.