["Customer Service Representative","Customer Service Representative"]

Overnight Veterinary Client Service Representative (Emergency) – Wilmington, NC

$15.00–$17.00/hr + $2.00/hr Overnight Shift Differential Full-Time | Four 10-Hour Shifts Per Week Join Eastern Carolina Veterinary Medical Center's 24/7 Emergency & Specialty team and play a criticalrole supporting pets and their families during some of their most urgent moments.

At Eastern Carolina Veterinary Medical Center (ECVMC), you'll be part of a growing Emergency and Specialty hospital serving the North Carolina coastal region. Our 24/7 facility provides advanced emergency and referral services, including Surgery, Orthopedics, Rehabilitation, CT imaging, Ultrasound, Digital Radiology, and comprehensive in-house laboratory diagnostics.

We are committed to exceptional patient care, outstanding client service, and a collaborative culture where every team member is valued, supported, and empowered to grow.

As an Overnight Veterinary Client Service Representative, you'll serve as the first point of contact for pet owners seeking emergency care. This role is ideal for someone who remains calm under pressure, communicates with compassion, and thrives in a fast-paced veterinary environment.

Key Responsibilities

• Greet clients and patients with professionalism and empathy
• Answer multi-line phone systems and triage incoming calls appropriately
• Register emergency and specialty appointments accurately
• Obtain and enter patient and client information into medical records
• Process payments and explain estimates when appropriate
• Communicate effectively with veterinarians, technicians, and hospital staff
• Maintain accurate records and documentation
• Support clients during stressful and emotional situations
• Assist with general front desk and administrative duties
• Ensure a positive client experience from arrival through discharge

Required Qualifications

• Previous veterinary client service, veterinary receptionist, or veterinary customer service experience
• Strong computer and data-entry skills
• Excellent communication and interpersonal abilities
• Ability to multitask and prioritize in a fast-paced environment
• Professional, dependable, and team-oriented approach
• Fluent English speaking and reading skills
• Ability to work overnight, weekend, and holiday shifts

Preferred Qualifications

• Emergency veterinary hospital experience
• Specialty veterinary hospital experience
• Experience with veterinary practice management software
• Bilingual or multilingual communication skills

You are compassionate, organized, and resilient. You enjoy helping people during difficult situations, remain calm when priorities shift quickly, and understand the importance of exceptional customer service in veterinary medicine. You work well independently while also contributing positively to a collaborative team environment.

We welcome candidates from Wilmington and surrounding communities including Leland, Hampstead, Carolina Beach, Kure Beach, Castle Hayne, Burgaw, Southport, Jacksonville, and other coastal North Carolina areas. Relocation candidates seeking to join a growing Emergency & Specialty veterinary hospital are encouraged to apply.