Customer Service Representative
At Peachtree Pest Control, we pride ourselves in offering the most effective and efficient pest control management solutions to residents and business owners of the Atlanta, Augusta, Fayetteville, Woodstock, Suwanee, Marietta, Hiram, South Carolina, and North Carolina areas at affordable prices. With over 47 years of experience in the industry, our team confidently delivers custom-tailored solutions that far exceed the industry norm. Regardless of the job size, or if you're getting residential or commercial help, we proudly put our name behind every job we do.
We are passionate about service. We are experts in our industry. We build lifelong careers. We seek out service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to assist your development by offering continued opportunities in a safety-first environment. We are dedicated to growth, and if you are too, let's take this journey together!
Position Overview: Our Service Representatives are responsible for providing exceptional service to our customers over the phone.
Job Responsibilities:
- Manage a large volume of customer communications through incoming calls, emails and online.
- Answer approximately 75 - 100 in-bound phone calls per day.
- Use software system to research, route and process calls successfully.
- Respond to customer inquiries, answer questions, organize and schedule service appointments.
- Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
- Ensure all calls results are recorded, noted and the actions that were taken.
- Ability to sell start up services and explain service programs to current and potential customers.
- Renew current customers accounts.
- Maintain customer accounts by checking and recording account information in software.
- Set up, adjust, and terminate services in software.
- Organize and schedule new construction installations and closings.
- Receive customer payments.
- Upload and catalog documents, contracts, and service orders into customer accounts.
- Communicate with field services personnel, managers, and other department team members daily.
- Maintain open communication for a positive and effective work culture.
General Qualifications:
- Excellent phone interaction skills and active listening.
- Exceptional organizational skills, superb accuracy, and attention to detail.
- Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
- Ability to collaborate with other departments to ensure customer satisfaction.
- Excellent keyboard and data entry skills.
- Strong problem-solving skills.
- Ability to learn customer service software.
- Positive out-going team player!
Experience and Requirements:
- Must be at least 18 years old.
- Must have High School diploma or equivalent.
- Must be able to type a minimum of 35 wpm.
- Proficient with Microsoft office Word, Outlook, and Excel.
Anticimex is a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.
Our Hiring Process:
- Application submission
- Short phone interview
- Interview in person
- Offer call
- Criminal background check & drug screening
- Official start date confirmed
- Welcome!
EOE/M/F/Vet/Disabled
Anticimex Inc is a Drug-Free Workplace
Job Type: Full-time
Salary: $16.00- $18.00 per hour
Benefits:
- 401(k)
- 401(k) 100% matching up to 4%
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
License/Certification:
- Driver's License (Required)
Work Location: Onsite