["Customer Service Representative","Customer Service Representative"]

Customer Service Representative

The Customer Service Representative serves as the primary point of contact for customers, delivering exceptional service by addressing inquiries, resolving issues, and ensuring order accuracy. This role collaborates closely with supply chain and warehouseteams to support timely order fulfillment and maintain strong customer relationships. The ideal candidate is proactive, communicative, and committed to enhancing the overall customer experience.

Fulltime, Non-Exempt, Hourly

Essential Duties & Responsibilities

• Deliver excellent customer service to internal and external customers by understanding and exceeding their needs.
• Build trust through open and effective communication.
• Support management in promoting superior customer service company-wide.
• Handle customer inquiries via phone, email, letter, and in person courteously and efficiently.
• Monitor purchase order (PO) and sales order (SO) statuses and inventory daily using Syspro.
• Collaborate with the Supply Chain team to meet or exceed Order Fill Rate (OFR) and On-Time Delivery (OTD) KPIs.
• Resolve complaints promptly, providing solutions and following up to ensure satisfaction.
• Coordinate with warehouse management and developers to ensure timely completion of requests.
• Process and follow up on customer purchase orders and return authorizations.
• Maintain accurate records of sales orders, returns, and customer communications per company policies.
• Suggest improvements to customer service processes.
• Proactively learn about products and services, seek additional responsibilities, and collaborate effectively.
• Adhere to communication procedures, guidelines, and company policies.
• Perform other duties as assigned.

Minimum Qualifications

• Associate degree or equivalent experience/education.
• Minimum two years' experience in customer service or call centers.
• Proficient in MS Office (Outlook, Excel, Word).
• Knowledge of ERP systems is a plus.
• Excellent English verbal and written communication skills required.
• Spanish language skills required.

Work Environment

This position operates in a professional office setting with frequent use of standard office equipment such as computers, phones, and printers. Occasional collaboration with warehouse or operations teams may require brief exposure to non-office environments.

Physical Demands

While performing the duties of this role, the employee is regularly required to sit, talk, or hear. The role also involves frequent use of hands to type, handle, or feel and occasional standing or walking. Light lifting of office materials (up to 15 pounds) may be required.

Work Schedule

This is a full-time onsite position, typically Monday through Friday, during standard business hours (e.g., 8:00 AM – 5:00 PM). Occasional overtime may be required to meet business needs.

$21 - $24 USD

Benefits

Medical Dental Vision Employer Paid Basic Employee Life and AD&D Insurance Employer Paid Long Term Disability Flexible Spending Accounts Voluntary Short-Term Disability Voluntary Life and AD&D Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.