Schedule: Monday-Friday, 7:00 AM - 3:30 PM End time may vary based on daily workload and operational needs.
Join Oak Harbor Freight Lines and be part of a team that keeps freight moving and customers informed every day. In this role, you'll handle customer calls, schedule appointments, support drivers at check-in, and help track shipments from pickup to delivery.
What You'll Do
Handle inbound calls, appointment scheduling, and customer ticketing
Provide prompt, professional support to customers, drivers, and internal teams
Assist with driver check-in, ensuring paperwork is accurate and complete
Trace freight and resolve issues involving late, lost, or misdirected shipments
Dispatch pick-up requests and coordinate freight based on customer needs
Enter and manage information using internal systems
Build strong relationships with customers to support ongoing business
What We're Looking For
1-2 years of customer-facing experience.
Comfortable handling high call volume and fast-paced environments.
Strong communication skills (written and verbal).
Detail-oriented with the ability to manage multiple priorities.
Proficient with MS Office (AS400 a plus).
High school diploma or equivalent preferred.
Basic English proficiency required.
Benefits
Medical, dental, vision - 3 plan options
o Employee only: 0-2% of gross earnings
o Family: 2-4% of gross earnings
401K - 100% match up to 5%
80 hours PTO in first 11 months
Holiday pay after 90 days
OHFL is an equal opportunity employer.
Numbers & Facts
Location
Phoenix
Skills
Business Supportunmatched
Calendar Managementunmatched
Call Volumeunmatched
Cargo/Freightunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
English Languageunmatched
IBM AS-400 Serverunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Officeunmatched
Multitaskingunmatched
Order Picking/Packingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Vision Planunmatched
Writing Skillsunmatched
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