["Customer Service Representative - Seasonal","Customer Service Representative - Seasonal"]

Williams-Sonoma Inc.Customer Service RepresentativesSeasonal Full Time availabilityRemote roles available in: Richmond, VANow accepting applications until August 30, 2026Why Join Us?Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where youmake someone's day every day?If you're someone who:* Brings positive energy* Solves problems with confidence* Loves great products and even better discounts…then you'll feel right at home here!Your Day to Day (Essential Functions):Customer-Focused Support* Serve as the first point of contact for customer inquiries via phone* Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.* Handle escalations with professionalism, ensuring a smooth resolution process.Problem-Solving & Ownership* Apply critical thinking to troubleshoot issues and offer appropriate solutions.* Approve adjustments, returns, or other resolutions within established guidelines.* Follow up with customers to ensure complete satisfaction and issue solutions.Service with Integrity* Uphold company values by providing honest, ethical, and transparent support.* Maintain confidentiality of customer data and company policies.* Stay informed about product updates, policies, and procedures to provide accurate information.Collaboration & Continuous Growth* Work closely with team members and leadership to improve service processes.* Participate in ongoing training to enhance skills and stay ahead in customer service excellence.* Provide feedback to improve company policies and customer experience strategies.What We Offer:$15.00/hrRecognition based incentives and bonuses for top performersTraining, coaching and early conversion opportunities to build your career within our holiday seasonEmployee discounts and perks (up to 40% off most products and brands)What We're Looking For:1+ years of customer service experience (retail, call center, or hospitality preferred)Strong communication skills - Ability to de-escalate and resolve issues professionallyProblem-solving mindset - You think fast and adapt quicklyIntegrity and reliability - You do the right thing, even when no one is watchingComfortable working in a fast-paced environment with performance goalsTech-savvy - Ability to navigate multiple systems and multitask efficientlyWork-From-Home Technology RequirementsYou must provide your own qualifying equipment and reliable internet connection.Required Computer Setup* Desktop, all-in-one computer or traditional laptop* Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations* Minimum 6 GB of RAM; 8 GB or more recommended* Minimum screen resolution of 1920 × 1080* Google Chrome* Current antivirus protection* Enough available storage to install required systemsWindows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported.Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.Required Equipment* External mouse* Keyboard* Webcam* Wired USB headsetWireless and Bluetooth headsets are not supported. Recommended models include the Jabra Evolve 20 UC and Logitech H390.Your computer and internet connection must pass our pre-employment System Checker.We do not recommend using built-in laptop track padsYour system's internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.Ready to Get Started?Bring your energy, problem-solving skills and passion for helping people to Williams-Sonoma, Inc.Apply today and complete your application by August 30, 2026. Your next opportunity could start right from home!Williams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants without regard to any characteristic protected by applicable federal, state or local law. Reasonable accommodations are available during the application and employment process.