["Customer Service Representative with Construction Office Experience","Customer Service Representative with Construction Office Experience"]

Benefits:

Bonus based on performance

Competitive salary

Paid time off

Customer Service Representative / Team Coordinator

Help Homeowners. Support Craftsmen. Keep the Day Running Smoothly.

Do you genuinely enjoy talking with people?

Do you thrive ina fast-paced environment where every day is different?

Can you calmly solve problems, juggle multiple priorities, and help customers feel taken care of?

If so, we want to meet you.

Ace Handyman Services of South Central PA is looking for a Customer Service Representative / Team Coordinator to become the communication hub of our growing team. This is much more than an office job. You will be the first voice our customers hear, the support system for our craftsmen in the field, and a key part of delivering an exceptional customer experience.

Why Join Ace Handyman Services?

We are a locally owned and operated business backed by a nationally recognized brand. Our mission is simple: provide professional, reliable handyman services while creating an outstanding experience for both customers and employees.

What we offer:

Competitive Pay

Performance Bonuses

Paid Vacation

Regular Pay Reviews

Flexible Scheduling

Advancement Opportunities

Positive Team Environment

Stable, Year-Round Employment

The Opportunity to Make a Real Impact Every Day

What You'll Do

As our Team Coordinator, you'll help keep the entire operation running smoothly by:

Answering inbound calls and helping homeowners schedule services

Making outbound calls to follow up with leads and customers

Building rapport and helping customers find the right solutions for their projects

Supporting craftsmen with scheduling, communication, and job logistics

Coordinating materials and project information

Managing our dispatching and scheduling software

Maintaining accurate customer records and job notes

Resolving customer concerns professionally and promptly

Assisting with daily operational challenges and problem-solving

Supporting owners and management with special projects

Helping ensure every customer receives a "wow" experience

Who Thrives in This Role?

The ideal candidate:

Loves talking with people and building relationships

Enjoys helping customers and solving problems

Stays calm under pressure

Can manage multiple priorities without losing attention to detail

Is organized, proactive, and dependable

Enjoys working as part of a team

Has a positive attitude and a can-do mindset

Communicates professionally with customers, craftsmen, vendors, and teammates

Qualifications

Construction, home services, remodeling, or trades experience strongly preferred

3+ years of customer service, scheduling, dispatching, or office coordination experience

Strong phone and communication skills

Comfortable discussing pricing and scheduling services

Excellent organizational and multitasking abilities

Strong computer and technology skills

Experience with CRM, scheduling, or dispatch software is a plus

High School Diploma or GED

This is an in-person position

Bonus Points If You Have Experience In:

Handyman Services

Construction

Remodeling

Property Management

Service Dispatching

Home Improvement Sales

Customer Service Leadership

Success in This Position Looks Like:

Customers feel heard, valued, and cared for

Craftsmen have the information and support they need to succeed

Schedules stay organized and productive

Leads are converted into paying customers

Problems are solved quickly and professionally

The entire team wins because of your efforts

If you're looking for a career where you can make a difference every day while working with a great team, we'd love to talk with you.

PLEASE APPLY ONLINE. We are not accepting phone calls regarding this position. Qualified candidates will be contacted directly by our team.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.