Job Summary We are seeking a friendly and professional customer service to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Numbers & Facts
Location
SOUTH EL MONTE, CA
Job Type
Part-time
Skills
Best Practicesunmatched
Call Centersunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Develop Methodologiesunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Inside Salesunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Salesunmatched
Scripting (Scripting Languages)unmatched
Time Managementunmatched
Training/Teachingunmatched
Up-Sellingunmatched
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