New!
Contact Center Services Representative ROCS Grad Staffing
Rockville, MD3 days ago
- $25–$29 Per Hour
- Full-time
["Customer Service Return Lane Agent","Customer Service Return Lane Agent"]
Enterprise Holdings
- Baltimore
- 3 days ago
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Skills
- Car Rentalsunmatched
- Customer Support/Serviceunmatched
- Dental Insuranceunmatched
- Driver's Licenseunmatched
- High School Diplomaunmatched
- Life Insuranceunmatched
- Organizational Skillsunmatched
- Performance Managementunmatched
- Preventative Maintenanceunmatched
- Rental Ratesunmatched
- Restaurantunmatched
- Retailunmatched
- Set Goalsunmatched
- Training/Teachingunmatched
- Vision Planunmatched
Description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasingcompany in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position
Location:
The Consolidated Rental Car Facility
7434 New Ridge Rd
Suite 347
Hanover, MD, 21076
Pay: The starting compensation for this job is $18 / hr. Employees can earn up to $1000 per month in performance bonus for service and sales
Schedule:
We are hiring now for immediate openings. Responsibilities include:
Qualifications
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasingcompany in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position
Location:
The Consolidated Rental Car Facility
7434 New Ridge Rd
Suite 347
Hanover, MD, 21076
Pay: The starting compensation for this job is $18 / hr. Employees can earn up to $1000 per month in performance bonus for service and sales
Schedule:
- 12:00 PM to 8:30 PM Thursday - Monday (Tuesday and Wednesday off).
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
We are hiring now for immediate openings. Responsibilities include:
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal.
- Thank customers using the prescribed dialogue.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Qualifications
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year prior customer service experience in the last 5 years, preferably in a retail or restaurant setting
- Must have a valid US driver's license for at least 1 year
- Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI's or DWI's on driving record in the last 3 years) employment reference, education and social security.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the shift/schedules:12:00 PM to 8:30 PM Thursday - Monday (Tuesday and Wednesday off).
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
Numbers & Facts
| Location | Baltimore |
| Industry | Travel, Transportation and Tourism |
| Company Size | 10,000 employees or more |
| Year Founded | 1957 |
| Website | https://go.enterpriseholdings.com |
Benefits
Military Leave, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Life Insurance, Merchandise Discounts
About Company
ABOUT COMPANY:
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
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