Job Description
Are you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a benefits solutions client who is seeking a Customer Service Team Lead to join their growing team. This role is onsite, based outof their High Point, NC office.
The Customer Service Team Lead will serve as a primary point of contact and leader for a team of Customer Service Representatives, ensuring that incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans, and other human resource-related services are handled efficiently and effectively.
Position Details:
- Employment Type: Open-ended contract (potential to go permanent based off of business need and performance)
- Location: High Point, NC
- On-Site Schedule: 100% onsite
- Compensation: $23.00-$25.00/hr
- Benefits: LaSalle Network consultants have the opportunity to enroll in benefits including medical, dental and vision insurance. For details, visit
- Leading and mentoring a team of Customer Service Representatives.
- Educating and advising callers on their benefits, the system, and all related processes.
- Processing enrollment-related transactions and taking ownership of issues through resolution.
- Researching customer requests and following up with customers as needed.
- Assisting with company projects and handling administrative tasks.
- Monitoring team performance and providing regular feedback.
- Developing and implementing strategies to improve customer service efficiency.
- Handling escalated customer issues and providing solutions.
- Other projects assigned as needed.
- BA degree preferred or equivalent work experience
- 5+ years of customer service experience, with at least 2 years in a leadership role.
- Strong verbal and written communication skills; must be conversational.
- Extremely resourceful and able to problem solve.
- Ability to provide exceptional customer service consistently.
If you are interested in the Customer Service Team Lead position and qualify based on the previously mentioned requirements, please apply today!
Cas Ngiramowai
Recruiting Lead
LaSalle Network
#LI-CN1
#LNCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.
Numbers & Facts
| Location | High Point |
| Industry | Healthcare Services |
| Salary | $23–$25 Per Hour |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1990 |
| Website | http://www.LaSalleGroup.com |
Benefits
Paid Sick Days, Parking, Performance Bonus, 401K, Employee Referral Program, Flexible Spending Accounts, Tuition Reimbursement, Life Insurance
About Company
The LaSalle Group focuses on a unique niche in the growing senior living real estate sector. Although The LaSalle Group’s four divisions develop independent living communities, assisted living communities, and other business lines, our specialty remains senior memory care communities. Since 1999, the mission of The LaSalle Group has not changed. We are fully determined to be the best and preferred memory care provider through our proven excellence and expertise. We are committed to smart, steady growth – both related and unrelated to our current senior living businesses – while never compromising quality or care, in order to create positive opportunities for our current and future residents, residents’ loved ones, employees, and business partners. As the parent company, The LaSalle Group provides consultation, business support, and management in the areas of finance, accounting, asset management, HR, IT, legal, and marketing.
Based in Irving, Texas, with locations around the country, The LaSalle Group focuses primarily on real estate development of senior living communities. Founded in 1990, LaSalle builds, owns, and operates its communities through 4 divisions, which fully support the Autumn Leaves communities from inception through design, construction, and management of operations.
MEMORY CARE BY DESIGN
Autumn Leaves believes that in order to provide the best memory care our communities must be designed from the ground up. That’s why each Autumn Leaves community is built to provide an environment that assures the comfort and enjoyment of your loved one.
Unlike other memory care residences, Autumn Leaves has intentionally placed our offices within the residence. This open-door policy permits our residents to come in and out of our offices just as they would any living area of their home. It helps to establish bonds of trust and enhanced community. This is all by design.
MISSION STATEMENT
Through excellent quality of care and compassion, our mission is to create life-enriching experiences for our residents and their loved ones, our team members, our business partners, and others we serve.