You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full customer lifecycle from onboarding through renewal and play a direct role in shaping how ourcustomers achieve measurable outcomes with our platform. You thrive in a fast-moving startup environment where you're not just following the playbook, you're helping write it. If you're energized by building something from the ground up and love finding smarter ways to work, this role is for you.
Lead customers through the full lifecycle including onboarding, adoption, expansion, and renewal while serving as their trusted advisor and primary point of contact
Engage key stakeholders to define success metrics, track progress, and demonstrate the tangible impact Cyvl is delivering against their goals
Deliver hands-on training, strategic business reviews, and some in-person engagements that deepen relationships and drive advocacy
Identify and execute expansion opportunities, manage the full renewal cycle, and drive upsells across your book of business
Partner cross-functionally with Product and Marketing on discovery sessions, case studies, and customer events
4+ years of Customer Success experience, with a proven track record managing a large book of business and some high-touch customer relationships
Demonstrated ability to lead strategic customer interactions including onboarding, QBRs, and renewal cycles
Strong analytical mindset; you use data to spot trends, measure impact, and uncover expansion opportunities
Builder mentality; excited to help establish CS processes and playbooks in an early-stage startup environment
AI-first approach; you actively leverage AI tools to work more efficiently and maximize high-impact customer moments
Exceptional communicator, equally effective in writing, on a call, or in the room
Experience working with local governments, municipalities, or public sector organizations of varying sizes
Familiarity with infrastructure, field operations, or GIS-adjacent technology
Comprehensive health, dental, and vision coverage
401(k) with immediate vesting
Generous PTO, paid parental leave, and flexible work options
Annual professional development stipend
Team events, referral bonuses, and a collaborative, growth-focused culture
At CYVL, the technology we build directly impacts the roads people drive on, the sidewalks their kids walk to school on, and the infrastructure that keeps communities running. We move fast, we care deeply — about the work, about our customers, and about each other. This is a team where trust isn't a talking point, it's how we operate.
Our values guide how we operate and shape a team that is genuinely RAARE:
Real - authentic, transparent, focused on solving real problems with simple, effective solutions.
All Out - bold, driven, and committed to delivering results that matter.
Accelerating - always learning, growing, and moving with intention.
Reliable - we follow through and deliver at a consistently high bar.
Empowering - we lift each other up and help governments build infrastructure they can be proud of.
| Location | Somerville |