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["Customer Supply Business Process Expert Lead","Customer Supply Business Process Expert Lead"]

Mars, Incorporated

  • Franklin
  • 7 days ago
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    Skills

    • Analysis Skillsunmatched
    • Automationunmatched
    • Best Practicesunmatched
    • Business Processesunmatched
    • Coachingunmatched
    • Continuous Improvementunmatched
    • Customer Support/Serviceunmatched
    • Demand Forecasting/Planningunmatched
    • ERP (Enterprise Resource Planning)unmatched
    • Establish Prioritiesunmatched
    • Identify Issuesunmatched
    • Inventory Managementunmatched
    • Logisticsunmatched
    • Microsoft Excelunmatched
    • Microsoft PowerPointunmatched
    • Operational Auditunmatched
    • Operational Improvementunmatched
    • Operationsunmatched
    • Operations Planningunmatched
    • Operations Processesunmatched
    • Power BIunmatched
    • Process Improvementunmatched
    • Reporting Dashboardsunmatched
    • Requirements Managementunmatched
    • Root Cause Analysisunmatched
    • SAPunmatched
    • Sales & Operations Process (S&OP)unmatched
    • Sales Operationsunmatched
    • Supply Chainunmatched
    • Supply Chain Operationsunmatched
    • Supply Chain Optimizationunmatched
    • Team Playerunmatched
    • Training/Teachingunmatched

    Description

    Job Description:

    Customer Supply Business Process Expert Lead

    Franklin, TN

    The Customer Supply Business Process Expert (BPE) Lead is a process-focused leader who standardizes ways of working, optimizes operational tools, and leans into automation to drive efficiencies in support of our Customer Supply teams. Serving as a crucial liaison between our Digital and Customer Supply teams, this role helps translate operational needs into automated, system-driven solutions for major initiatives. Ultimately, you will champion a high-performance culture by bridging daily supply operations with modern digital workflows.

    What are we looking for?

    Minimum
    • Bachelor's degree in Supply Chain, Logistics, Business, or a closely related field.
    • 3-5 years of progressive business experience specifically within supply chain operations or broader supply functions.
    • Proven experience managing, troubleshooting, or optimizing supply chain systems and tools.
    • Bachelor's degree in Supply Chain, Logistics, Business or related field.
    • 3-5+ years of business experience in supply and/or supply chain operations.
    • Strong analytical horsepower combined with strategic thinking-the ability to look past the numbers to identify patterns and recommend business actions.
    • Advanced proficiency in Microsoft Excel and PowerPoint.
    • Intermediate capability in Power BI to build and interpret dashboards.
    • Demonstrated experience managing, troubleshooting, or optimizing supply chain systems/tools
    • Proven ability to collaborate and influence partners across different business functions.
    Preferred:
    • Experience with ERP or planning tool (like SAP, JDA/BlueYonder, or Kinaxis)
    • Familiarity with inventory management, demand forecasting, or S&OP (Sales and Operations Planning) software.
    What will be your key responsibilities?
    • Drive continuous improvement / root-cause analyses on operational bottlenecks and lead initiatives to streamline operations, improve process compliance, and boost team efficiency.
    • Serve as a functional owner & liaison between the Supply team and the Digital teams, translating business requirements into technical specifications for large-scale digital initiatives.
    • Collaborate on shaping and executing the Customer Supply Digital Roadmap, prioritizing, and ensuring new systems, tools, and digital capabilities seamlessly align with day-to-day operations.
    • Act as a hands-on leader to train, coach, and upskill the team on process, tools, and best practices.
    • Establish, document, and maintain end-to-end process standardization across Customer Supply to support Customer Collaboration teams.
    • Eliminate manual tracking by driving the design, adoption, and maintenance of automated reporting solutions and data dashboards.
    • Cultivate a mindset of continuous improvement, ownership, and process discipline across the Customer Supply function.
    What can you expect from Mars?
    • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
    • Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
    • Best-in-class learning and development support from day one, including access to our in-house Mars University.
    • An industry competitive salary and benefits package, including company bonus.


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    Numbers & Facts

    LocationFranklin

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