Oworkers is a global leader in multilingual Business Process Outsourcing (BPO) services, offering top-quality support solutions to clients across industries. With delivery centers across multiple continents, we pride ourselves on combining human talent and technology to deliver scalable, high-performing support systems. Our Cairo office is a hub of multilingual excellence, serving clients worldwide.
Role Overview:
As a Customer Support Executive at Oworkers, you will be the first point of contact for customers, delivering prompt, accurate, and professional responses across multiple communication channels. You will play a key role in ensuring a seamless customer experience while adhering to quality and performance standards.
Key Responsibilities:
Handle incoming customer queries via phone, email, chat, or social media in a courteous and timely manner.
Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a high level of product/service knowledge to address client issues efficiently.
Record and update customer information in internal systems accurately.
Escalate unresolved issues to the appropriate internal teams.
Meet or exceed individual and team performance targets (TAT, CSAT, FCR, etc.).
Collaborate with other departments to ensure customer needs are met effectively.
Adhere to company policies, procedures, and compliance standards at all times.
Requirements:
Education: High School Diploma or Bachelor's degree (preferred).
Experience: Minimum 1 year of experience in a customer service or call center role. Freshers with excellent communication skills are also encouraged to apply.
Languages: Proficiency in English is a must. Knowledge of French, German, or Arabic is a plus.
Skills:
Strong communication and interpersonal skills
Ability to stay calm under pressure and handle difficult customers tactfully
Problem-solving mindset and attention to detail
Familiarity with CRM systems and customer service tools
Ability to work in shifts (including weekends or holidays as needed)
What We Offer:
Competitive salary and performance-based incentives
Health insurance and other employee benefits
Professional development and training programs
Friendly, multicultural, and supportive work environment
Career growth opportunities within the global Oworkers network