["Customer Support Supervisor","Customer Support Supervisor"]

This range is provided by The Window Experts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $45,000.00/yr - $55,000.00/yrAre you a strong communicator with a heart for leadership and a head for systems? Do you thrive on helping people grow while making processes better? If so, we want to talk.At Houston Window Experts, we believe in the power of character, chemistry, and competency. We're known for delivering the most delightful home improvement experience you've ever had , and we're looking for a full-time Engagement Team Supervisor to help us raise the bar even higher.About the Role:The Engagement Team Supervisor leads and manages our remote engagement team—those friendly, high-performing specialists who handle incoming calls, website inquiries, and text messages from prospective customers. You'll oversee day-to-day operations, drive performance, develop your team, and ensure a smooth and professional handoff to our sales team.Key Responsibilities:Supervise and coach a team of part-time and full-time Remote Engagement SpecialistsAnswer the phone and be a point of contact for prospective customers calling in or reaching out through our website and texting platforms.Monitor performance metrics (response time, booking rates, lead quality) and drive team KPIsProvide regular feedback and training to improve service and conversionEnsure leads are properly qualified, tracked, and handed off via our CRMManage scheduling processes and maintain alignment with our sales and marketing calendarCollaborate with the call center and leadership team to improve systems and serviceIdentify trends, solve problems, and create scalable processesQualifications:Previous experience leading a team (call center, inside sales, or customer service)A passion for coaching people and helping them reach their potentialExcellent communication skills, attention to detail, and follow-throughStrong organizational and tech skills (SharpSpring, Hatch, Text Request, Google Suite)Familiarity with the Houston market and surrounding areasAbility to work independently and in coordination with cross-functional teamsHigh level of character, chemistry, and competency.Pay:$45,000 - $55,000 per year with benefitsJoin our team and be part of a community that values excellence and collaboration!Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeReferrals increase your chances of interviewing at The Window Experts by 2xGet notified about new Customer Support Supervisor jobs in Houston, TX .Customer Service & E-Commerce Supervisor - Full Time Domestic Customer Service Supervisor, North America Airport Customer Service Supervisor - IAH We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr