Customer Support Team Associate
Location: Wilmington Branch | Schedule: Monday–Friday 6 am - 3pm | Compensation: $20.00–$22.00/hour
Position Overview
Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc.We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.
At Homans, we're committed to delivering world-class service to our customers. As a Customer Support Team Associate, you will work with our internal branch locations and customer base to expedite orders from our eCommerce platform through the logistics chain — playing a key role in keeping our operations running smoothly.
Responsibilities of a Customer Support Team Associate:
- Work with branch locations to communicate upcoming and expedite orders
- Source equipment and materials from within the company
- Report inventory and logistical needs to management
- Communicate with customers on order status and delivery/pick-up dates
- Work with the customer base to resolve issues
- Communicate internally on potential solutions and changes
- Support Business Development by identifying potential growth opportunities and handing off prospects to the Business Development Center
- Other duties as assigned.
Qualifications of a Customer Support Team Associate:
- Experience providing a high level of customer service
- Excellent telephone and written communication skills
- Demonstrated proficiency with computers and technology
- Strong problem-solving and decision-making skills
- Ability to build and maintain relationships
- Ability to follow up and follow through
- High School Diploma or GED required
There's no place like Homans!
- Competitive compensation with growth potential
- Career advancement opportunities – internal mobility to expand your role
- Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP)
- Employer-Paid Life/AD&D Insurance
- Employee Stock Purchase Plan
- Health & Wellness Program