Job Title: Customer Service Representative (Dispatch Coordinator) Location: Kent, WA 98031 100% Onsite Employment Type: 6 Months Contract to Hire, high possibility of extension or conversion Pay Rate: $18/hr Schedule: Monday-Saturday 05:00 AM -7:00 PM (Any 8 hrs shift in between , with 1 weekend off and 1 weekday off)
Job Description We are seeking a Customer Service Representative to support delivery and logistics operations. This role serves as a key point of contact for customers, business partners, and driver teams, ensuring timely issue resolution and a smooth delivery experience. Key Responsibilities
Assist customers and business partners via phone and email
Monitor delivery routes and track progress in real time
Diagnose, assess, and resolve service issues and complaints
Process delivery changes, cancellations, and updates
Scan haul-away pods and verify documentation
Maintain accurate records and support daily operational needs
Required Qualifications
Proficiency with Microsoft Office (Word, Excel, Outlook; Project a plus)
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Professional, calm approach to problem resolution
Preferred Qualifications
High school diploma or equivalent
1+ year of customer service or call-centre experience
Numbers & Facts
Location
Kent
Skills
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Logisticsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Project Trackingunmatched
Record Keepingunmatched
Time Managementunmatched
Transportation Routingunmatched
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