Daybridge Partial Hospital Coordinator
Park Nicollet is looking to hire a DayBridge Partial Hospital Coordinator to join our Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive everyday.
Position Summary:
The purposes of this position are: to provide program reception, client program scheduling, referral administration/information, registration, medical record and other administrative support services to designated area; and to perform related duties as assigned. This role is a resource for clients, program staff and providers regarding insurance coverage and benefits, referral/authorization requirements, coordination of benefits and preferred provider/care networks. Must possess a high degree of public contact skills with adult clients.
Major Job Duties and Tasks:
- Provide immediate attention to inquiries in person at the front desk as people arrive and provide immediate attention to answering the telephone
- Schedule patient appointments and coordinate internal and external referral/authorization processes
- Medical records responsibilities
- Misc.
Work Schedule:
Monday through Friday 8:00 to 4:30pm
Required Qualifications:
Education, Experience or Equivalent Combination:
- High school diploma or equivalent
Meets one of the following:
- Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
- Two years experience as a medical receptionist
- Two years experience in a customer service position
- Two years experience in medical insurance or patient billing
- Preferred experience with Epic registration and scheduling
- Preferred experience with medical insurance and prior authorizations
Knowledge, Skills, and Abilities:
- Basic computer and keyboard proficiency required
- Demonstrated customer service skills required
- Demonstrated ability to communicate effectively by telephone and in person
- Demonstrated ability to handle confidential information with discretion
- Demonstrated ability to be accurate and attentive to detail
- Demonstrated ability to work as a team with co-workers, providers and all customers
- Demonstrated ability to organize work under pressure
- Demonstrated ability to function with multiple priorities and interruptions
- Knowledge of medical terminology
- Exceptional customer service skills (internal and external customers)
- Demonstrated ability to systematically and skillfully respond to telephone calls and customer requests.
- Demonstrated ability to verbally understand and read the English language
- Demonstrated ability to write in English legibly, using correct grammar
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!