["DELI/COFFEE SHOP BARISTA","DELI/COFFEE SHOP BARISTA"]

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

• Promote and follow company initiatives

• Greet customers, answer questions, and suggest product to enhance service and meet sales goals

• Maintain cleanliness of customer service area and equipment

• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard

• Follow store policies and procedures

• Perform cleaning tasks in accordance with the duty rosters and cleaning standards

• Follow standards for merchandising, stocking, rotating, and storing all products

• Follow cash handling and register policies

• Follow inventory stocking and recording guidelines

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience

• Ability to complete Initial Store Training and pass barista certification with a score of 90 or better

• Ability to work in a fastpaced environment

• Ability to work weekends on a regular basis, work any shift and work overtime as needed

• Accuracy/attention to detail

• Ability to organize/prioritize tasks/projects

Desired

• Knowledge of company policies, procedures, and organizational structure

• Familiarity with industry/technical terms and processes