Position Overview
The Director, Event Technology (OEM) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members, venue revenue between $450k - $900k and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.
Key Job Responsibilities
Job Qualifications
Bachelor's degree is preferred or equivalent experience
3+ years of audio-visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred.
Sales experience is a plus
Working knowledge of audio-visual equipment in a live show environment
Must be able to successfully complete Level 3 Skills training
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.
A valid driver's license is required for team members who may operate Company vehicles.
Competencies (by Core Values)
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Manages Ambiguity
Drive Results
Directs Work
Achieves Goals
See The Big Picture
Financial Acumen
Value People
Builds Effective Teams
Physical Requirements
General Physical Activities
Sitting: 2-3 hours per day
Standing: 4-5 hours per day
Walking: 4-5 hours per day
Stooping: 2-3 hours per day
Crawling: 2-3 hours per day
Kneeling: 2-3 hours per day
Bending: 2-3 hours per day
Reaching (above your head): 2-3 hours per day
Climbing: 0-1 hour per day
Grasping: 4-5 hours per day
Lifting Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Frequently
51 - 100 lbs*: Occasionally
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.
Work Environment
Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
| Location | Philadelphia |
| Salary | $450,000–$900,000 Per Year |