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Skills
Athleticsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Email Technologyunmatched
Emergency Proceduresunmatched
Hotel Reservationunmatched
Housekeeping/Cleaningunmatched
Interpersonal Skillsunmatched
Mail Processingunmatched
Multitaskingunmatched
Physical Demandsunmatched
Retail Salesunmatched
Telephone Skillsunmatched
Willing to Travelunmatched
Description
Job Summary (Essential Function)
Assist Members and guests in all front office related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
Job Tasks / Duties
Accurately receive and make member and guest hotel room reservations
Accurately receive and make member suite reservations
Receive, maintain and return member and guest lost and found items
Ensure that all member and guest special requests are completed
Open front desk for the day, including creating the daily housekeeping report
Make all hotel room and suite keys for arriving members and guests
Check in all arriving members and guests
Make guest cards for guests of members and/or reciprocal club members
Maintain an accurate status of all rooms
Communicate clearly and effectively with housekeeping as to the status of rooms, guest arrival times and guest departure times
Accurately maintain a cash bank
Know and understand all private suite policies and procedures
Complete petty cash transactions
Limited retail sales
Receive and execute member ticket requests
Follows all credit, cash and checking procedures
Know room locations, types of rooms, and room rates
Know and understand hours of operation in athletics and food outlets
Process mail and packages
Answer inbound calls using proper telephone etiquette
Communicate maintenance issues to Engineering department
Knowledge of daily activities and meetings taking place within the club
Send introductory letters for members travelling to reciprocal clubs
Receive introductory letters for members of reciprocal clubs travelling to the DAC
Know and understand all emergency procedures and the role of the Front Desk in these situations
Physical Demands and Work Environment
Occasional bending, stooping, lifting and pulling
Standing for long periods of time
Using telephone and email system constantly
Education and/or Experience:
High School diploma, GED equivalent or higher required
Job Knowledge, Core Competencies and Expectations
Technically proficient with computers and applications
High level of interpersonal and communicative talent