Food Service Associate
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Summary: The Food Service Associate is trained to work in a number of positions in the Dietary Department. This position may be scheduled in patient service areas, diet office/host/hostess, or retail/customer service areas.
Responsibilities:
- Performs and completes the daily duties and responsibilities in the patient services area including:
- Takes temperatures in accordance with HACCP guidelines
- Serves food from a steam table
- Breaks down and cleans station at the end of meal service
- Properly portions food items in accordance with diet orders and items listed on menu ticket
- Examines filled trays for completeness, accuracy, and places trays into cart
- Passes trays and interacts with patients
- May be required to assist in cutting foods or opening containers as requested
- Washes dishes and operates commercial dish machine
- Cleans and sanitizes work areas
- Fills supply requisition orders according to policy and records delivered items accurately
- Performs and completes the daily duties and responsibilities of the host/hostess including:
- Prepares dietary information to be used by kitchen personnel in preparation of foods for hospital patients
- Processes new diets and changes as required
- Participates in tray line and food temperature monitoring as assigned
- Examines filled trays for completeness, accuracy, and placing trays into cart
- Passes trays and interacts with patients
- Provides assistance with menu selection to patients
- May be required to assist in cutting foods or opening containers as requested
- Calculates diabetic diets and performs calorie counts
- Communicates patient needs to appropriate staff (teammates) while maintaining patient confidentiality
- May prepare and deliver special nourishments to unit nourishment rooms
- Maintains and restocks nourishment rooms
- Uses basic knowledge of therapeutic diets
- Performs and completes the daily duties and responsibilities in the retail/café area including:
- Operates cash register, receives payments from customers or teammates, makes change, and issues receipts
- Maintains proper security of cash at all time, understands and follows proper cash handling procedures in accordance with departmental policy
- Prepares for service before meal time and cleans up cafeteria and dining room after
- Sets up and stocks beverage area, grab and go coolers, and condiment stations
- Records temperatures in accordance with HACCP standards and serves food from tray line
- Cooks breakfast items on grill top, interacts with customers, and cleans and sanitizes all work areas
- Uses computers and tablets daily
- Attends allergy, foodborne illness, and safety in-service training
- Attends scheduled staff meetings
- Follows ServSafe sanitary handling procedures with food preparation, food service, and equipment operation
- Responsible for daily, routine, and weekend cleaning in the department
- Complies with all departmental policies
- Is available to work a flexible schedule including evenings, weekends and some holidays
Education:
• High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement.
Licensure/Certification:
• None.
Experience:
• 6+ months of food service or customer service experience preferred.
Knowledge, Skills and Abilities:
• Must have basic knowledge of therapeutic diets.
• Must have basic knowledge of food service and sanitary procedures.
• Must be able to cope with a moderate degree of stress.
• Is flexible in work assignments, including working in a variety of areas in one shift.
• Ability to maintain effective working relationships and communication levels with co-workers, supervisors, administration, and general public. Demonstrates good customer service skills in all interactions.
• Must be able to manage time.
• Maintains a positive attitude.
• Is able to work evenings, weekends, and some holidays.
• Ability to read, write and communicate effectively in English.
• Is able to meet the physical requirements of the job, which include working for several hours in a standing position, significant walking, and dealing with slippery floors, hot pans, liquids and foods.
Valid NC Driver's License: No
If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.