The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.
Responsibilities
The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.
Requirements
Education & Experience: High school diploma or equivalent (Associate's or Bachelor's degree preferred) 2+ years of experience in service coordination, dispatching, or customer service Automotive industry or dealership experience preferred
Skills & Abilities: Strong organizational and multitasking skills Excellent verbal and written communication Customer-focused mindset with strong interpersonal skills Ability to problem-solve and adapt in a fast-paced environment High attention to detail and accuracy
Technical Proficiency: Comfortable using scheduling and dispatch software Proficient in Microsoft Office (Word, Excel, Outlook) Experience with DMS/CRM systems (CDK) a plus Familiarity with Ford systems or mobile service platforms is a plus
Other Requirements: Valid driver's license and clean driving record Ability to work on-site during standard dealership hours Willingness to collaborate with technicians, advisors, and parts team Positive attitude and team-first mentality
| Location | Columbia |