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Skills
Card Processingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Conflict Resolutionunmatched
Corporate Complianceunmatched
Corporate Policiesunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
High School Diplomaunmatched
Housekeeping/Cleaningunmatched
Interpersonal Skillsunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Property Managementunmatched
Record Keepingunmatched
Team Playerunmatched
Time Managementunmatched
Description
Key Responsibilities
Greet and welcome guests in a friendly, professional, and courteous manner
Perform guest check-in and check-out procedures accurately and efficiently
Verify guest information, process payments, and obtain proper authorizations, including incidental holds
Manage room assignments, reservations, and modifications using the property management system (PMS)
Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution
Maintain knowledge of hotel services, amenities, and local attractions to assist guests
Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction
Handle cash, credit card transactions, and maintain accurate records in compliance with company policies
Follow all brand standards, SOPs, and security procedures
Maintain a clean, organized, and professional front desk area
Support upselling opportunities and promote hotel services when appropriate
Qualifications
High school diploma or equivalent required
Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic computer skills; experience with PMS (e.g., OnQ, PEP) preferred
Flexible schedule, including weekends, evenings, and holidays
Ability to handle confidential information with discretion
Core Competencies
Customer Focus & Service Excellence
Attention to Detail & Accuracy
Problem Solving & Conflict Resolution
Teamwork & Collaboration
Time Management & Organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.