["Front Desk Agent","Front Desk Agent"]

IHG Hotels & Resorts
  • Fort Wayne
    4 days ago

    Job Description

    We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication

    and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM!

    MUST BE AVAILABLE TO WORK WEEKENDS & HOLIDAYS

    Responsibilities include:
    • Running the night audit and resetting the operating system for next days business
    • Sending out daily financial reports to above property and corporate team
    • Greeting guests both in person and over the phone
    • Coordinating guest check-in/check-out and assisting guests with making reservations
    • Answering guest questions and assisting guests with any problems they may experience
    • Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
    • Handling financial transactions (both cash and credit)
    • Promptly assisting with guest requests
    • Actively listening to and resolving guest complaints
    • Ensuring cleanliness of the property and performing light cleaning duties if needed
    • Other duties as assigned by general manager

    Requirements:

    High school diploma or equivalent preferred

    Ability to walk and bend frequently throughout shift

    Detail oriented

    Professional attitude

    Reliable transportation

    Ability to work independently
    Work schedule

    • 8 hour shift
    • Weekend availability
    • Night shift

    Numbers & Facts

    LocationFort Wayne

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