The Front Desk Agent is responsible for welcoming guests, processing check-ins and check-outs, managing reservations, and handling guest inquiries. This role ensures that all front desk operations run smoothly, providing efficient service and maintaining a high level of professionalism to ensure guest satisfaction.
Responsibilities
Greet guests and process arrivals and departures promptly.
Handle guest inquiries, complaints, and requests courteously.
Coordinate with housekeeping and maintenance to ensure room readiness.
Manage cash and credit transactions accurately.
Maintain a clean and organized front desk area.
Perform other related duties as assigned.
Requirements
Excellent customer service and communication skills.
Ability to multitask and work in a fast-paced environment.
Basic computer knowledge and experience with reservation systems preferred.
Availability to work flexible shifts, weekends, and holidays.