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Skills
Administrative Skillsunmatched
Coachingunmatched
Communication Skillsunmatched
Conflict Resolutionunmatched
Corporate Policiesunmatched
Dental Insuranceunmatched
Hotel Managementunmatched
Housekeeping/Cleaningunmatched
Leadershipunmatched
Maintain Complianceunmatched
Mentoringunmatched
Onboardingunmatched
People Managementunmatched
Problem Solving Skillsunmatched
Property Managementunmatched
Reconciliationunmatched
Safety Complianceunmatched
Security Complianceunmatched
Service Deliveryunmatched
Team Lead/Managerunmatched
Up-Sellingunmatched
Vision Planunmatched
Description
Front Desk Supervisor
We are seeking an energetic, service-driven Front Desk Supervisor to help lead the guest experience at the Sheraton Suites Columbus/Worthington. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service.
What You'll Do
Guest Experience Leadership
Lead by example in delivering warm, professional, and efficient guest service
Resolve guest concerns quickly and confidently
Ensure all brand standards and service protocols are consistently met
Team Supervision & Development
Supervise front desk associates during assigned shifts
Coach, train, and mentor team members
Assist with scheduling and shift coverage
Foster positive morale and accountability within the team
Operational Excellence
Oversee check-in/check-out procedures and cash handling accuracy
Monitor room inventory and coordinate with housekeeping and maintenance
Support revenue goals through upselling and guest engagement
Ensure compliance with safety, security, and company policies
Administrative Support
Assist with reports, audits, and daily shift reconciliation
Support onboarding and training of new associates
Partner with the General Manager and Assistant General Manager on performance and service initiatives
What We're Looking For
1–3 years of hotel front desk experience (supervisory experience preferred)
Strong leadership and conflict-resolution skills
Excellent communication and problem-solving abilities
Experience with hotel property management systems (Marriott systems experience preferred)
Flexibility to work evenings, weekends, and holidays
A positive, team-first mindset
Why Join Soartress Hospitality?
We believe in investing in our people and building careers, not just jobs.
Benefits include:
Competitive pay
Medical, Dental, and Vision Insurance
Life & AD&D Insurance
401(k) with company match
Paid Time Off
Hotel discounts (Marriott brand discounts)
Growth and advancement opportunities within our expanding portfolio