["Fulfillment & Warehouse Lead","Fulfillment & Warehouse Lead"]

We are hiring for the 26/27 season and beyond! Work With Utah Ski Gear If you're looking for a career in the ski industry with a profitable growing business with over a decade of success and fun, then you have come to the right place! Started in 2011, Utah Ski Gear is a local mom and pop ski shop that offers ski and snow sports gear and knowledge to the world. We believe skiing and snowboarding is for everyone. We pride ourselves in being a team that works hard, has fun, and serves our customers with A+ quality every day.What We Care About Our Core Values: Inclusivity - We believe skiing and snowboarding is for everyone. We promote a culture that is inclusive, not only externally to customers, but also internally. We work and communicate openly as a team to make sure all are heard.Continuous Improvement – Both for our own professional development and for the services we provide our customer, becoming abetter version of ourselves is important to the very core of USG. Be willing to learn, improve and innovate constantly is what we strive for.Rolling Up our Sleeves – No matter your level in the organization, you are ready to dive in head first to get work done and support the team. No one is above lending a hand to ensure any task is completed competently and successfully.Transparency – We believe in being honest with our customers and with ourselves. You must be willing to be open, trustworthy and truthful in all company dealings.Creativity – Our customers rely on our ability to be creative, to think “outside of the box”, and to deliver winning solutions. While you are at Utah Ski Gear, you will strive to provide creative ideas and solutions to satisfy customers and help our business grow.Excellence - Our work is our art- you must demonstrate attention to detail, pride, and the highest quality commitment to each and every customer or company related project. Learn to expect excellence in fellow employees, and a willingness to help your fellow employees achieve such excellence.Experiences – Learning by experience is the way we grow. We are always trying, learning, and moving forward. You will push yourself to try new things both personally and professionally, and share those lessons learned with your peers. Be dedicated to asking questions, and answering any questions that help create a better experience while building a stronger knowledge base for USG.Commitment - Utah SKI Gear works best when employees are dedicated to supporting both customers and their job, simultaneously. Whether you are part of our team for a single season, or as a career, that level of commitment serves us, and serves you by developing skills that will last a lifetime.Passion - We pride ourselves with having passionate skiers and boarders at all levels, that not only talk the talk, but slide the slide when it comes to snow sport participation.We work as a team - flexability is a must! Most folks will focus on one of these departments: Online : Our online staff helps sell and fulfill orders via our Shopify website, as well as multiple other3PL selling channels. Our team will see customers through their entire purcahse journey from customer aquisionandpre-purcahse questions, all the way to shipping and following up with post-purcahse inquiries. If you have online, marketing,customer service, shipping, oranalytical skills, our Online Team is for you!In Shop : Our retail shop staff work directly with customers throughout the ski season, recommending ski and board gear, fit boots, and other fun stuff.Tuning : Our tuning staff help ensure our customers have a safe and fun experience on the hill. If you are comfortable with tools and mechanics, can work quickly and efficiently, and want to help people enjoy their time on the hill, this position is for you.Ready to apply to join the Utah SKI Gear Team?Current Openings -2026/27 Shipping & Customer Support Team MemberThe shipping and customer support team member is responsible for the daily fulfillment and customer service needs for Utah Ski Gear. This includes packing and shipping orders daily for our online sales channels, picking inventory accurately, communicating positively with customers over email, phone, and chat, and other duties as assigned.This position is an on-site position in Midvale, Utah with full or part-time hours depending on availability, but weekends and holidays are mandatory.We are looking for someone who is:- Detail-oriented and diligent- Great with customers and has a positive attitude- Willing to learn and grow in the ski industry- Able to communicate and work well with a teamDuties include:- Communicating effectively and positively with customers over the phone and online- Picking inventory accurately and efficiently- Packing and fulfilling orders efficiently- Assisting with staffing of local events- Assisting with retail sales when needed- Other duties as assigned- Must work saturdays and holidaysRequirements:- Articulate and detail oriented- Experience with Shipstation or similar software preferred, but not required- Prior customer service experience- Strong communication skills- Able to work well with a team- Ability to work in a fast paced environment- Ability to lift up to 25 pounds and work on your feet for long periods of timeNice to haves:- Experience with ShipStation, Shopify, eBay, Amazon, or Walmart sales channels- Avid skier or snowboarder- Previous retail experienceBenefits:We have a very competitive pay and benefit package for work in the ski industry. Please see the benefit table below.To Apply:Fill out the application below.E-commerce& Marketing Manager (Full-time, Year Round. Onsite in Midvale, UT)The E-commerce Marketing Manager oversees our e-commerce team which manages our growing sales online for our website: utahskigear.com and our eBay sales channel.This includes providing customer service over the phone and via email, driving online sales with internet marketing and SEO, packing and shipping orders, and creating product listings for new and used skiing and snowboarding gear. This role is full time onsite in Midvale, UT but a hybrid schedule is a possibility during the off-season.We are looking for someone who is:Articulate & awesome with spreadsheetsDetail-oriented and great with customersAn effective team leaderAn advanced-level skier or riderWilling to learn and grow in the ski and snowboard industryAble to collaborate and work closely with a cross-functional teamAble to communicate effectively and meet deadlinesManagement Duties Include:Oversee all customer service onlineOversee all members of the e-commerce teamUpdate and optimize website content and features regularlyManage, optimize, and analyze online advertising via Google adsCommunicate with advertising partners to deliver ad creative and track performanceReport on website KPIs and metrics regularlyOversee and Assist the E-commerce Team with:Timely and efficient fullfillment of online ordersAll online customer serviceListing of inventory on our websiteIntegrating products to eBay and other sales channelsWriting accurate and SEO-optimized product descriptionsTaking and editing product photosAdvertising and staffing of local eventsRetail salesRequirements:Advanced ski and snowboard knowledgeProficient with Excel and spreadsheetsExperience with Shopify or similar platformExperience with PPC campaign managementArticulate and detail-orientedSEO knowledgePhotography experienceCustomer Service experienceCopywriting experienceNice to haves:Experience with eBay, Amazon, or Walmart sales channelsExperience with Shipstation or similar softwarePrior customer service experiencePrior retail experienceBenefits: We have a very competitive pay and benefit package for work in the ski industry. Please see the benefit table below. During the off-season a hybrid schedule may be an option.To Apply: Fill out the application below.Ecommerce Associate (Full time or Part time, Year round or Seasonal. Onsite in in Midvale, UT)The Ecommerce team manages our growing sales online for our website: utahskigear.com. This includes providing customer service over the phone and via email, driving online sales with internet marketing/SEO, packing and shipping orders, and creating product listings for new and used skiing and snowboarding gear.This role is full time onsite in Midvale, UT but a hybrid schedule is a possibility during the off-season.We are looking for someone who is:Articulate & awesome with spreadsheetsDetail-oriented and great with customersAn advanced-level skier or riderWill ing to learn and grow in the ski and snowboard industryAble to collaborate and work closely with a teamDuties Include:Uploading inventory to our websiteWriting accurate and SEO-optimized product descriptionsIntegrating products to eBay and other sales channelsTaking and editing product photosPacking & shipping online ordersCommunicating with customers via email and over the phoneAssisting in the advertising and staffing of local eventsAssisting with retail sales when neededOther duties as assignedRequirements:Advanced ski and snowboard knowledgeProficient with Excel and spreadsheetsArticulate and detail-orientedPhotography experienceCustomer Service experienceCopywriting experienceNice to haves:Experience with Shopify, eBay, Amazon, or Walmart sales channelsExperience with Shipstation or similar softwarePrior customer service experiencePrior retail experienceBenefits: We have very competitive pay and benefit package for work in the ski industry. Please see benefit table below.To Apply: Fill out application below.Shipping & Customer SupportTeam Member (Full time or Part time, Year round or Seasonal. Saturdays required)The shipping and customer support team member is responsible for the daily fulfillment and customer service needs for Utah Ski Gear. This includes packing and shipping orders daily for our online sales channels, picking inventory accurately, communicating positively with customers over email, phone, and chat, and other duties as assigned.This position is an on-site position in Midvale, Utah with full or part-time hours depending on availability but weekends and holidays are mandatory.We are looking for someone who is:Detail-oriented and diligentGreat with customers and has a positive attitudeWilling to learn and grow in the ski industryAble to communicate and work well with a teamDuties include:Communicating effectively and positively with customers over the phone and onlinePicking inventory accurately and efficientlyPacking and fulfilling orders efficientlyAssisting with staffing of local eventsAssisting with retail sales when neededOther duties as assignedMust work saturdays and holidaysRequirements:Articulate and detail orientedExperience with Shipstation or similar software preferred, but not requiredPrior customer service experienceStrong communication skillsAble to work well with a teamAbility to work in a fast paced environmentAbility to lift up to 25 pounds and work on your feet for long periods of timeNice to haves:Experience with Shopify, eBay, Amazon, or Walmart sales channelsAvid skier or snowboarderPrevious retail experienceBenefits: We have very competitive pay and benefit package for work in the ski industry. Please see benefit table below.To Apply: Fill out application below.There are no openings for tuning at this time.#J-18808-Ljbffr