We are looking for a GenAI-fluent Business Process Analyst to drive AI adoption across Sales Business Process Reengineering initiatives. This role blends business analysis, process optimization, and hands-on AI solution building (no-code/low-code). You will identify high-impact opportunities, design AI-driven workflows, and enable teams to adopt Generative AI tools such as ChatGPT, Claude, and Copilot in day-to-day operations.
Key Responsibilities
1. Process Discovery & Mapping
Analyze and document current (As-Is) and future (To-Be) business processes
Conduct stakeholder interviews, workshops, and user shadowing sessions
Build process maps and user journey diagrams highlighting inefficiencies
Identify automation and GenAI intervention opportunities
Evaluate and prioritize AI use cases based on business impact
2. AI Solution Design & Development
Design AI-powered workflows using prompt engineering and GenAI tools
Build solutions using ChatGPT, Claude, Copilot, or similar platforms (no coding required)
Develop prompt libraries, reusable templates, and workflow playbooks
Define integration approaches (APIs, data flows, system interactions)
Collaborate with technical teams to ensure solution feasibility
3. Implementation & Adoption
Manage and prioritize AI use case backlog
Lead User Acceptance Testing including test cases and validation criteria
Drive adoption and change management initiatives across teams
Train business users to effectively leverage AI tools
Measure productivity gains, time savings, and quality improvements
4. Stakeholder Collaboration & Communication
Present AI solutions, demos, and insights to leadership
Facilitate workshops, brainstorming sessions, and retrospectives
Work cross-functionally with Sales Ops, BPR, Product, and Engineering teams
Support enterprise-level AI transformation initiatives
Required Qualifications
5+ years of experience in:
Business Analysis
Process Design / Optimization
Workflow Automation
Strong experience in Sales Operations or Business Process Reengineering (BPR)
Hands-on expertise with Generative AI tools (ChatGPT, Claude, Copilot, etc.)
Strong prompt engineering and AI workflow design skills
Good understanding of:
APIs and system integrations
Data flows and enterprise architecture basics
Experience with process mapping tools (Visio, Lucidchart, Miro)
Familiarity with Agile/Scrum methodologies
Excellent communication and stakeholder management skills
Strong analytical and problem-solving abilities
Preferred Qualifications
Experience in CRM platforms (Salesforce, Dynamics, etc.)