["General Clerk III - Tracing (5648)","General Clerk III - Tracing (5648)"]

Eagle Harbor, LLC a Federal Contracting leader is seeking a General Clerk III to join the Tracing team in Martinsburg, WV.

Responsibilities:

• Process Routine Trace Requests including Warehouse Traces (Only OBR)
• Perform approved detailed processes for assigned workarea with a high degree of understanding and application by utilizing familiarity with firearm serialization including manufacturer, caliber, type and model
• Employ fact finding and investigative techniques to gather and apply information
• Meet or exceed the established production and quality matrix goals for assigned work area
• Employ communication skills to improve interaction with active Federal Firearms Licensees using a variety of contact methods. Contact methods may include inbound and outbound voice, electronic mail, and facsimile transmissions.
• Accurately document communication details in an arranged, organized manner to include date and time of communication, person with whom contact was made if applicable, and follow-up information or results
• Accurately and efficiently update disposition information received because of contact with active FFL.
• Manage workload based on and in accordance with appropriate time zone areas
• Utilize computer skills including accurate use of keyboard, skills with various computer programs and databases used in the work processes. Also use applications such as FTS, TPS, DP, ECM, FLS and Microsoft Office Suite applications to include accessing and utilizing web browsers to conduct simple inquiries and searches
• Perform other tasks as needed and directed to ensure team goals are met including, but not limited to, administrative tasks such as performance tracking and reporting as directed by supervisor
• May be directed to assist in other same labor category tasks outside of current team

Requirements:

• High school diploma or general education degree (GED)
• Six months in current position; ninety days of data entry experience preferred
• Some telephonic customer service skills preferred including, but not limited to, ability to fax, scan, file and distribute incoming documents, excellent telephone etiquette to include answering in-coming calls and placing out-going calls as well as resolving the call to include, but not limited to, taking messages, transferring the caller to voice mail or transferring the caller
• Passing test score if typing test was required in previous position
• Internal applicants must submit an approved Eligibility Statement. (Meeting current Performance standards including Production and Accuracy goals, attendance and behaviors)
• To be considered, the applicant should have:
• Ability to apply experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting items to be entered from a variety of documented sources
• Exhibit good computer skills including accurate use of keyboard, familiarity with basic Microsoft Office applications and accessing and utilizing web browsers to conduct simple inquiries
• Experience in performing work with a strong sense of attention to detail and accuracy
• Work with minimal supervision and manage time to efficiently complete actions within acceptable service and accuracy levels
• Knowledge of ATF's mission and approved processes; ability to apply good judgment in selecting, applying and adapting appropriate work-related material in all formats that follow a broad range of principles, concepts and practices. May include the ability to recognize patterns to focus the search and make independent decisions about when to move from one search technique to another or from one records / dataset to another, interpret and select information to be prepped, imaged or entered from the variety of sources
• Identifying and submitting potential problems to appropriate levels of management
• Ability to accurately record and report production numbers
• Willingness to work as a team player
• Duties assigned by Supervisor to meet contract requirements, including directing and training of same or lower level staff
• Good oral and written communication skills
• Strong sense of Customer Service
• Ability to perform frequent and repetitive motions using fingers, hands, wrists and arms
• Ability to occasionally lift to 40 pounds

Apply at:

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.