Job Overview
Welcome guests to restaurant, seat them.
At InterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
FINANCIAL RETURNS
Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
PEOPLE
Promote teamwork and quality service through daily communication and coordination with other departments.
GUEST EXPERIENCE
Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
May be asked to handle guest complaints and special requests.
RESPONSIBLE BUSINESS
May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
May assist with other duties as assigned.
Coordinates activities of dining room to provide fast and courteous service.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Schedules dining reservations and notes any special services for diners.
Greets guests, escorts them to tables, and provides menus.
Addresses complaints of patrons and ensures prompt and courteous service to guests.
Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
QUALIFICATIONS AND REQUIREMENTS
Salary: $24.48
Basic reading, writing and math skills and 6 months cash handling experience or food service experience.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
Handling food objects, products and utensils
Using a keyboard
Bending, stooping, kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit, quantities, and variances.
May be required to work nights, weekends, and/or holidays.
| Location | San Diego |