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Skills
Communication Skillsunmatched
Computer Skillsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Healthcareunmatched
High School Diplomaunmatched
Hospital Systemsunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Description
Description
Salary Range: $26.55 - $35.85
The Guest Service Representative provides a welcoming and professional first point of contact for patients, visitors, and other guests. The role supports a safe and positive experience by offering wayfinding assistance, managing guest access, and upholding established security procedures.
Education
High School Diploma or equivalent required
1-2 years college education preferred
Work Experience
Two or more years customer service experience required
Computer Skills
Basic computer skills required
Word, Excel, Outlook, Epic, preferred
Other Qualifications
Excellent communication skills, both in person and over the phone
Ability to multitask with strong attention to detail
Demonstrated ability to serve individuals of all ages and cultural backgrounds with patience, diplomacy, and respect
Capacity to work efficiently with limited supervision while maintaining high standards
Resourcefulness in meeting challenges and developing innovative approaches to enhance customer satisfaction
Professionalism under pressure and in difficult or emotionally charged situations
Strong critical thinking and problem-solving abilities
Washington Hospital Health System does not utilize any form of electronic chatting, such as Google chat for the purposes of interviewing candidates for employment. If you are contacted by any entity or individual attempting to engage you in this format, do not disclose any personal information and contact Washington Hospital Healthcare System.