["Head, Supply Chain (SCM) for a large retailer","Head, Supply Chain (SCM) for a large retailer"]

Head Of Supply Chain

The Head Of Supply Chain is responsible for overseeing all aspects of the company's logistics, warehousing, inventory management, and distribution operations. This role ensures the accurate, efficient, and cost-effective movement of goods to support store operations, meet service level expectations, and enable business growth. The ideal candidate is a hands-on leader with deep operational expertise who excels at optimizing internal workflows, developing high-performing teams, and implementing scalable systems. This position plays a key role in aligning supply chain execution with strategic priorities, fostering cross-functional collaboration, and ensuring consistent performance across all regions.

Responsibilities:

• Oversee all logistics, warehouse operations, inventory control, and distribution functions to ensure accurate, timely, and cost-effective movement of goods across all locations.
• Design, implement, and continuously improve warehouse workflows including receiving, put-away, replenishment, picking, staging, shipping, and reverse logistics.
• Lead inbound and outbound logistics operations, including internal fleet scheduling, route optimization, carrier communication, and performance monitoring to ensure reliable and on-time delivery.
• Collaborate cross-functionally with merchandising, store operations, supply planning, and finance teams to ensure supply chain alignment with demand forecasts, seasonal fluctuations, and promotional activities.
• Develop and execute comprehensive strategies that improve warehouse productivity, inventory accuracy, order fulfillment speed, and delivery performance while supporting scalable growth.
• Develop and lead a high-performing team across warehouse and logistics functions; drive accountability, operational discipline, and a strong safety and compliance culture.
• Evaluate and implement warehouse management systems (WMS), routing and dispatch platforms, and other logistics technologies to improve operational visibility, accuracy, and automation.
• Establish, track, and report on key supply chain KPIs such as inventory turnover, fill rate, order cycle time, on-time delivery, productivity per labor hour, and space utilization.
• Review and manage the overall supply chain budget, including labor, transportation, maintenance, and equipment costs, while identifying and implementing cost-reduction strategies that maintain or enhance service levels.
• Drive continuous improvement initiatives to reduce operating costs, improve process flow, minimize errors, and enhance service quality.
• Ensure compliance with internal company policies, OSHA safety standards, DOT transportation regulations, food safety requirements, and all relevant operational protocols.
• Oversee fleet operations, including maintenance schedules, DOT compliance, fuel efficiency, and delivery performance across all operating regions.
• Conduct regular audits of inventory integrity, warehouse practices, equipment usage, and transportation safety procedures to identify and mitigate risk.
• Lead training, coaching, and performance development programs for warehouse managers and logistics supervisors to build operational leadership capacity.
• Partner with IT and business intelligence teams to enhance reporting dashboards and data systems for real-time supply chain decision-making.
• Prepare and present operational performance reports, strategic updates, and improvement recommendations to executive leadership on a recurring basis.
• Perform other duties as assigned by executive management.

Qualifications:

• A Bachelor's degree in Supply Chain Management, Logistics, Operations, Business Administration, or a related field is required; an MBA or advanced degree is preferred.
• 10+ years of progressive experience in supply chain, logistics, or warehouse operations, with at least 5 years in a senior leadership role overseeing multi-state distribution.
• Experience in grocery retail, wholesale distribution, or a similar operational environment is highly preferred.
• Bilingual in English and Mandarin or Spanish is a plus.
• Proven expertise in end-to-end supply chain management, including logistics, warehouse operations, inventory control, and transportation.
• Strong track record of building and leading high-performing teams in fast-paced, high-volume environments.
• Hands-on experience implementing and optimizing warehouse management systems (WMS), routing and dispatch technologies, and logistics automation tools.
• Demonstrated success improving key performance indicators such as inventory accuracy, order fulfillment rates, delivery timeliness, and warehouse productivity.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making, improve efficiency, and support strategic planning.
• Deep knowledge of OSHA, DOT, and other regulatory requirements relevant to warehouse and transportation operations.
• Financial acumen with experience managing supply chain budgets, forecasting labor and transportation costs and executing cost-saving initiatives.
• Excellent verbal and written communication skills, with the ability to collaborate cross-functionally and present operational updates to senior leadership.