["Heavy Equipment Service Advisor","Heavy Equipment Service Advisor"]

Location: 920 S SR39, Lebanon, IN 46052, USAWalter Payton Power Equipment is a Manitowoc, Grove, National, Manitex, HIAB Crane Dealer with territories in Illinois, Indiana, Michigan, and Kentucky. We are offering an excellent opportunity for a Service Coordinator based out of our facility in Lebanon, IN.What You'll Do:Help coordinate field and shop service activities for internal and external customers, provide resources and support to field and shop personnel who install, maintain and repair equipment, and ensure services meet customer expectations. Familiar with common practices and procedures within a service department. Perform daily tasks and help coordinate the work of field and shop personnel, reporting directly to the Service Manager and Regional Manager.Key Responsibilities:Assist customers with their repair and service needs and provide exceptional customer service to promote the continued growth of the businessSchedule technicians' workload to maximize efficiencyKeep customers and technicians informed of the status, cost of repairs and timeline for completionVerify warranty and service contract coverage and explain provisions and exclusions to customersCommunicate with Service Manager and technicians to understand maintenance and repair needs on company and customer equipmentPrepare service estimates for repairs and preventative maintenance plansCreate, track, review and close work ordersMaintain customer and supplier relationsParticipate and help lead toolbox and safety meetingsQualifications:Ability to work with little supervision and adapt quickly to a rapidly changing environment.Proficient computer skills required – Standard programs such as MS Excel, Word, and Outlook.Strong communication, attention to detail and ability to multi‑task multiple jobs within the workdaySafety knowledge and experience with general concepts and practices within a service department3+ years experience in heavy equipment industry required, crane experience beneficialLanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr