["Heavy Equipment Service Advisor","Heavy Equipment Service Advisor"]

Service Advisor Walter Payton Power Equipment is a Manitowoc, Grove, National, Manitex, HIAB Crane Dealer, with territories included in Illinois, Indiana, Michigan, and Kentucky. We are offering an excellent opportunity for a Service Coordinator who will be based out of our facility in Lebanon, IN facility.What You'll Do:Help to coordinate Field and Shop Service activities for internal and external Customers. Provide resources and support to Field and Shop personnel who perform services including installation, maintenance, and repair. Ensure that Field and Shop Service activities meet the expectations of the Customer. Familiar with common practices and procedures within a Service Department. Performs a variety of daily tasks, and will help coordinate the work of Field and Shop personnel. Individual will report directly to the Service Manager and Regional Manager.Key Responsibilities:Assist customers with their repair and service needs and provide exceptional customer service to promote the continued growth of the businessSchedule technicians work load to maximize efficiencyKeep customers and technicians informed of the status, cost of repairs and timeline for completionVerify warranty and service contract coverage and explain provisions and exclusions to customersCommunicating with Service Manager and technicians to understand maintenance and repair needs on company and customer equipmentPrepare service estimates for repairs and preventative maintenance plansCreate, track, review and close work ordersMaintain Customer and Supplier RelationsParticipate and help lead tool box and safety meetingQualifications:Ability to work with little supervision and adapt quickly to a rapidly changing environment.Proficient computer skills required Standard programs such as MS Excel, Word, and Outlook.Strong communication, attention to detail and multi-task multiple jobs within the work daySafety knowledge and experience with general concepts and practices within a Service Department3+ years experience in Heavy Equipment Industry required, Crane experience beneficialLanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.