Salary
$4,706.00 - $5,953.00 Monthly
Location
Merced College, CA
Job Type
Classified Full Time
Job Number
20260629
Division
Technology and Institutional Effectiveness Div
Opening Date
07/09/2026
Closing Date
7/16/2026 12:00 PM Pacific
At Merced College, our Helpdesk Technicians play a critical role in supporting student success and staff productivity through responsive, high-quality technical support. In this fast-paced and diverse environment, you will serve as the first point of contact for technology assistance-providing friendly, professional, and effective service via phone, email, and in-person interactions. This role goes beyond troubleshooting; its about delivering an excellent customer experience while resolving technical issues. Helpdesk Technicians provide first-level support, guide users through solutions, and collaborate with other ITS team members to escalate and resolve more complex issues when needed. If you are passionate about technology, enjoy helping others, and take pride in delivering outstanding customer service, we encourage you to join our team and make a meaningful impact on our campus community.
As you consider this opportunity, know that Merced College is more than a community college - we are a catalyst for transformation, redefining higher education and setting new standards for excellence. Serving nearly 20,000 students each year, we are proud to be a leading center of learning and opportunity in California's Central Valley.
Founded in 1962, Merced College blends a strong tradition of academic excellence with forward-thinking innovation to create an inclusive and engaging environment for students and employees alike. Committed to the well-being, growth, and professional success of our team, we foster collaboration and a supportive culture where every employee is empowered to make a difference. Located in the heart of California's Central Valley, the City of Merced offers a welcoming community of more than 90,000 residents, with easy access to the Bay Area, Sacramento, and Yosemite National Park.
If you are passionate about innovation, equity, and student success, we invite you to join the Merced College team.
Merced College Mission
At Merced College, students are our focus, and we are known by their success. We transform lives through education and workforce development.
Merced College Vision
Enriching our community through educational experiences and support services:
Merced College promotes student success through equitable access, continuous quality improvement, and institutional effectiveness, all with a focus on student achievement.
Salary Schedule:
Range 21
40 hours/week
12 months/year
General Description:
Under general direction, the Helpdesk Technician provides support services to the user community of District-supported computer systems, software, and hardware. Incumbents assist with problem identification and resolution by assisting end-users as the first level of support, or they determine escalation priority to the appropriate Information Technology Services personnel.
Examples of Duties
Essential Functions:
Knowledge of:
Ability to:
Typical Qualifications
REQUIRED EDUCATION AND EXPERIENCE
Education/Training/Experience
OR
OR
PHYSICAL DEMAND AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed primarily in an office environment with some travel to different sites; incumbents may be required to work extended hours, including evenings and weekends.
Physical:
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction
Supplemental Information
How to Apply:
Required Documentation:
Only the required documentation as listed above will be accepted for this recruitment. Any additional documentation will be removed from your application profile.
Interview Information:
Applicants deemed highly qualified for the position will be invited to participate in onsite oral interviews conducted by a screening committee. A limited number of candidates will be selected to move forward to the interview stage.
Interviews are tentatively scheduled for late July
Employee Benefits:
Health benefits for the employee and all their eligible dependents cost employee's only $12 per month and provide access to PPO medical coverage, PPO dental coverage, VSP Vision coverage, and more! Please visit our Merced College Benefits Website for more details about our incredible employee benefits. In addition, sick leave and retirement benefits are also provided.
Condition of Employment:
The selected candidate must be fingerprinted and tested for tuberculosis at his/her own expense prior to the start of employment. In compliance with the Immigration Reform Act of 1986, all new employees are required to verify their identity and the right to work in the United States. All offers of employment are subject to approval by the Board of Trustees. The applicant must be able to perform the essential functions of the position with or without reasonable accommodations.
Individuals with disabilities may request any needed accommodation to participate in the application process. Please submit your request with your application to the Human Resources Office.
Merced Community College District is an Equal Opportunity Employer
Merced College offers a wide range of employee benefits at minimal cost to the employee.
CLASSIFIED
Health Benefits
The cost is $12.00 per month for 10 months each year, with no deductions in June and July. This amount covers the following services, provided that members use Plan providers:
$100 deductible for each family member or $300 deductible per family paid by employee each calendar year. 100% coverage after deductible is paid (except for emergency room visits which cost $100 unless the person is admitted to the hospital).
Pharmacy costs are $3.00 for up to a 30-day supply of generic medications and a $15.00 co-payment for brand-name medications; at Costco, a 30-day supply of generic medications and a 90-day supply by mail are $0.00, while brand-name medications cost $15.00 for a 30-day supply and $35.00 for a 90-day supply.
Dental (Delta Dental - Incentive Plan)
Plan pays 70% the first calendar year that the plan is used
80% paid second year
90% paid third year
100% paid fourth year
100% will be paid each year thereafter unless member does not visit the dentist each year for cleanings/check-ups.
$1,500 lifetime maximum for each enrollee.
Vision (VSP)
$5.00 co-pay for exam every calendar year. The plan pays $150 for frames, anything over $150 is paid by the member. Single vision, lined bifocal and lined trifocal lenses are covered in full.
Retirement (Public Employees Retirement System - CalPERS)
Classic members - 7% and the college pays 26.68%.
New members (PEPRA) - 8% and the college pays 26.68%.
Holidays, Sick Leave, Vacation
Years of Service
Days Per Year
Hours Per Months Worked
Hours Per Year
Max Cap in Hours
0-5
12
8
96
192
6-10
15
10
120
240
11-15
18
12
144
288
16-20
22.5
15
180
360
01
Have you attached your transcripts for all completed college units or degrees?
Required Question
Employer Merced Community College
Address 3600 M Street
Merced, California, 95348
Phone (209) 381-6550
Website http://www.mccd.edu/index.html