["Home Infusion Intake Customer Service Specialist","Home Infusion Intake Customer Service Specialist"]

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Summary

The Home Infusion Intake Customer Service Specialist is responsible for handling intake requests, providing excellent customer service, and ensuring that patient information is accurately processed and communicated to the appropriate departments. This role is crucial in the onboarding of patients for home infusion services, ensuring a seamless and positive experience from the first point of contact.

Job Description:

Baptist Health is looking for an Intake Customer Service Specialist to join our Home Infusion team at Baptist Home Care, 2100 Nicholasville Rd, Lexington, KY!

Monday - Friday 9:00am - 5:30pm.

No weekends or holidays.

Receive, process, and input all incoming referrals for home infusion services.

Accurately collect and verify patient demographic, insurance, and physical information.

Ensure all necessary documentation is received and complete prior to initiating services.

Coordinate with clinical and administrative teams to confirm patient eligibility and service requirements.

Maintain up to date records of intake requests and follow up on incomplete or pending referrals.

Serve as the primary point of contact for patients, families, and healthcare providers regarding home infusion service inquiries and intake.

Provide clear and timely communication to referral sources, patients, and integral teams regarding status updates.

Handle and resolve customer service issues related to the intake process in a professional and compassionate manner.

Assist in educating patients and families on home infusion services, insurance coverage, patient assistance, and expectations.

Work closely with pharmacists, nursing, and administrative staff to ensure timely and accurate initiation of care.

Act as a liaison between the intake department and other departments, promoting smooth transitions and coordination of care.

Maintain confidentiality of all patient information and adhere to proper handling of protocols for sensitive data.

Assist with audits and quality control processes related to intake documentation and procedures.

Minimum Requirements

High school diploma or equivalency required, associate's degree preferred.

1 year of job-related experience required, healthcare experience preferred; prior discharge planning or intake experience; prior customer service experience beneficial.

Excellent verbal and written communication skills.

Strong organizational and time management abilities.

Attention to detail and accuracy in data entry and documentation.

Ability to work in a fast-paced environment and handle multiple priorities.

Proficiency in computer software, including electronic health records systems and Microsoft office suite.

Strong customer service orientation with empathy and patience.

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to r ace, color, national origin, gender, s exual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

R26102069