Job Description
The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements.
Responsibilities and Duties:
- Coordinatesand collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs.
- Ensures patient information is correct and corresponds correctly with patient's name, room number, food order, food preferences, allergies, and diet pattern.
- Assembles all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards.
- Ensures food trays are delivered to the correct patient and the food is served warm, promptly, and garnished.
- Interacts and converses with patients including asking patients about food preferences and opinions.
- Follows established procedures for "Late Trays" to ensure tray is complete within 30 minutes.
- Stocks refrigerator in nursing area and transfers warmers, containing food, to correct prep kitchen.
- Prepares side dishes accordingly.
- Receives and properly stores orders.
- Checks temperatures with Cook before food is served and assists Cook as needed when plating food.
- Researches and understands sufficiently diets and allergies.
- Disposes of waste properly and cleans all utensils and equipment after use.
- Uses the Three Sink Method to clean dishes as appropriate.
- Operates dish machine properly and records dish machine temperatures.
- Cleans dishwashing area after use.
- Labels and dates all items put in inventory.
- Actively listens to customers concerns, but does not bend departmental policies.
- Reports complements, complaints, and concerns to supervisor.
Education: High School Diploma or GED preferred
Experience: Previous food service experience and/or training preferred
Qualifications:
- Must be 16 years of age.
- Ability to perform on-the-job training required.
- Ability to do simple calculations and record keeping required.
- Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required.
- Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required.
- Ability to communicate effectively with all levels of staff and patients required.
Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
- A Zero-Deductible Health Plan
- Dental and vision insurance
- Generous Paid Time Off
- Tuition Assistance
- Retirement Savings Match
- A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
- Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.