Position OverviewThe primary responsibility of the Casino Floor Service Host is to provide enhanced customer service to current and new mid-end Casino Players through various responsibilities on the casino floor.All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and proceduresEssential Duties & Responsibilities* Provides enhanced customer service and additional on-property host presence for higher-end Mass and mid-end Players in an effort to foster loyalty.* Creates an on-floor presence and serves as the primary position that is customer-facing for greeting and bidding farewell for players.* Assists in arranging all customer requests throughout the trip as well as at checkout such as show tickets, dinner reservations, transportation, and available comps.* Actively approaches and checks in with current hosted players on the floor.* Identify un-carded players throughout the property and enroll them into the Venetian Rewards Loyalty Program through mobile units and/or manual enrollments.* Meets and achieves departmental goals as well as goals set forth by management including, but not limited to, production, comps, and customer interactions.Additional Duties & Responsibilities* Assist with various floor promotions and/or events on occasion.* Executes management objectives while continually adapting to the evolving environment of the business.* Follows Company and departmental SOPs to ensure compliance.* Utilizes reporting methodologies to achieve greater profitability.* Consistent and regular attendance is an essential function of this job.* Performs other related duties as assigned.Company Standards of ConductAll Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.Additional Duties & ResponsibilitiesAdditional Duties & ResponsibilitiesMinimum Qualifications* 21 years of age.* Proof of authorization/eligibility to work in the United States.* High school diploma.* Must be able to obtain and maintain a Nevada Gaming Board registration and Alcohol Awareness (TAM) card, as well as any other certification or license, as required by law or policy.* 1 year of customer service experience.* 2 years of experience in the gaming industry preferred.* Ability to communicate clearly and effectively in English, both in spoken and written form.* Bilingual in Spanish, Mandarin, or Cantonese preferred.* Working knowledge of Casino/Hotel systems preferred.* Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.* Must be able to work varied shifts, including nights, weekends and holidays.Physical RequirementsMust be able to* Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.* Physically access all areas of the property and drive areas with or without a reasonable accommodation.* Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.* Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.* Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.* Work in a fast-paced and busy environment.* Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.