["Inside Sales Manager","Inside Sales Manager"]

Who we are Are you looking to be part of a company where you will be at the helm of your own career? At Genetec you will be encouraged to ask questions, share your ideas and be independent. We believe that everyone's voice deserves to be heard and we want you to learn and to grow within your role to maximize your potential. Our family of over 2000 people globally is made up of diverse individuals who are passionate about technology and are quick to try new ideas, even if it means risking failure.Job overview The Inside Sales Manager is responsible for leading and developing a team of Inside Sales Representatives to drive revenue growth, strengthen customer relationships, and support Genetec's channel-centric go-to-market strategy. This role oversees day-to-day sales operations, ensures high-quality pipeline generation, and collaborates closely with field sales, marketing, channel partners, and customer support to maximize Genetec's market presence across all product lines, including Security Center, cloud offerings, and related solutions.Your day at a glance Recruit, train, mentor, and coach a team of Inside Sales Representatives (ISRs)Set performance expectations, KPIs, and development plans to ensure continuous improvementConduct regular team meetings, one-on-ones, and performance reviewsFoster a collaborative, data-driven, customer-focused team cultureOversee inbound and outbound sales activities to ensure robust lead qualification and opportunity creationEnsure the team meets pipeline quotas and supports revenue targets for assigned territoriesMaintain high standards of responsiveness, follow-up, and opportunity management within the CRMCollaborate with Regional Sales Managers and Territory Managers to align inside sales efforts with field strategiesSupport Genetec's channel partners (integrators, distributors, VARs) by ensuring ISRs provide timely product information, quotes, and opportunity updatesGuide ISRs to strengthen relationships with end users and partners through proactive communicationHelp ensure partner compliance with Genetec programs, pricing structures, and certification requirementsMonitor inside sales metrics (lead conversion rates, call activity, pipeline velocity, etc.) and present performance data to leadershipWork with Marketing to optimize lead distribution, nurture programs, and campaign follow-throughEnsure accurate forecasting and data integrity in the CRM (e.g., Salesforce)Identify and implement process improvements, automation opportunities, and best practicesPartner with Product Management to enable ISRs on updated features, roadmap, and value propositionsWork with Customer Service and Technical Support to ensure seamless handling of pre-sales inquiriesCoordinate with Finance & Operations to support pricing approvals, quote accuracy, and sales processesWhat makes you a great fit 5-10 years of experience managing a sales region or territory with proven success in meeting revenue targetsDemonstrated experience leading high-performing teams, including coaching, mentoring, and developing peopleStrong onboarding skills with the ability to accelerate ramp-up time for new team membersSolid understanding of CRM systems and B2B sales processesExperience with regional planning, forecasting, and executing against revenue goalsSkilled in analyzing pipeline, performance metrics, and regional sales data to drive strategyAbility to work effectively across departments and contribute to strong cross-functional collaborationExcellent presentation skills with the ability to clearly communicate strategy, performance, and expectationsComfortable interfacing with senior management and representing the inside sales functionWillingness to travel up to 50%Demonstrated ability to work in a dynamic, fast-paced environment with evolving prioritiesLet's talk perks! Attractive compensation package with 401K matchTraining Tuition Reimbursement ProgramWork-life balance with a flexible working scheduleSeniority level: AssociateEmployment type: Full-timeJob function: IT Services and IT ConsultingWe know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.#J-18808-Ljbffr