*Internal Appliants Only* Service Technician Lead - Audio (Electronics/Avionics)

Service Technician Lead - Radio (Electronics/Avionics)

This position must meet Export Control compliance requirements; therefore, a "U.S. Person," as defined by 22 C.F.R. § 120.15, is required. U.S. Persons include U.S. citizens, lawful permanent residents, refugees, and asylees. All employees must also provide required employment eligibility verification upon hire.

About Canyon AeroConnect

Canyon AeroConnect is a leading supplier of aircraft communication, navigation, and audio/intercom systems for civilian, military, law enforcement, EMS, SAR, and other fixed-wing and rotorcraft applications. Our products include radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interfaces, and aural warning systems.

Position Summary

The Lead Service Technician is a hands-on working lead responsible for coordinating daily Service Technician activities to support safety, quality, productivity, and on-time delivery. This position provides technical direction, assigns and prioritizes work, removes workflow barriers, mentors technicians, and supports compliance with FAA Part 145 Repair Station requirements. The Lead performs technical work while promoting continuous improvement using Theory of Constraints (TOC) and Lean principles.

Key Responsibilities

Workflow & Throughput

• Monitor repair, testing, and certification workflows to identify and address constraints.
• Prioritize resources and work assignments to maximize throughput and minimize unnecessary work-in-process.
• Recommend improvements to tooling, training, staffing, and processes that improve workflow and capacity.

FAA Compliance & Quality

• Verify maintenance, alterations, inspections, and documentation comply with applicable FAA Parts 43 and 145 requirements and approved technical data.
• Verify technicians use current OEM manuals, Service Bulletins, and FAA-approved data.
• Support proper component tagging, segregation, work packages, and required maintenance documentation.

Technical & Team Leadership

• Assign and prioritize daily work based on technician qualifications, workload, and production priorities.
• Perform complex troubleshooting, calibration, testing, and repair of avionics/electronic equipment.
• Provide technical direction, training, coaching, and mentoring to technicians.
• Promote OSHA, FOD, ESD, quality, and shop safety requirements.
• Provide day-to-day work direction without direct supervisory authority.

Resource Coordination

• Coordinate availability of parts, tooling, and calibrated equipment required to complete work.
• Partner with Quality Assurance and management to resolve equipment, calibration, capability, and workflow constraints.

Qualifications & Requirements

• Bachelor's degree in a technical field or equivalent combination of education and relevant work experience.
• Minimum 4 years of hands-on avionics/electronics troubleshooting, repair, testing, or installation experience, including 1-2 years of technical leadership experience.
• FAA Airframe & Powerplant (A&P) Certificate or applicable FAA Repairman Certificate preferred, or ability to obtain within an established timeframe.
• Working knowledge of FAA Parts 43 and 145, or demonstrated ability to quickly develop proficiency.
• Knowledge of electronics theory, schematics, hardware, diagnostic data, and electronic test equipment.
• Proficiency in soldering and surface-mount component repair.
• Strong troubleshooting, technical leadership, communication, and problem-solving skills.
• Ability to prioritize work and train, coach, and mentor technicians.
• Willingness to learn and apply TOC, Lean, Takt Time, and bottleneck management principles.
• Computer proficiency required; FCC license preferred.

Key Measures & Milestones

• Meet productivity, throughput, quality, and on-time delivery objectives.
• Minimize rework and repeat repairs.
• Maintain FAA, safety, quality, and company compliance.
• Effectively prioritize work and address workflow constraints.
• Develop technician capability through training, coaching, and mentoring.
• Support continuous improvement and customer satisfaction objectives.

Physical Demands & Work Environment

• Light to moderate physical activity and lifting of products may be required.
• Climate-controlled, well-lit, secure office/shop environment.
• 40-hour work week with overtime as needed to support business requirements.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to include every job function, duty, or responsibility. Duties may change as necessary to support department operations.

Canyon AeroConnect is an Equal Opportunity Employer and federal contractor committed to affirmative action. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

As a federal contractor, we take affirmative action to employ and advance qualified individuals with disabilities and protected veterans in accordance with applicable federal contractor obligations, including 41 CFR 60-300 and 41 CFR 60-741.

If you require reasonable accommodation to complete the application process, participate in the interview process, or perform essential job functions, please contact Human Resources at charlene.mackelprang@canyonaero.com or 928-708-1550.