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(IT PSP) IT Network Operations Analyst I (AWS)

Axelon Services Corporation

Fairfield, CA

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Communication Skills, Identify Issues, Information Technology & Information Systems, Maintenance Services, Microsoft Excel, Microsoft Word, Network Administration/Management, Network Monitoring, Network Operations Center, Network Performance/Analysis, Network Protocols, Network Software, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Qualitative Analysis, Quantitative Analysis, Remedy, Team Player, Technical Support, Telecommunications, Willing to Travel, Writing Skills
LOCATION
Fairfield, CA
POSTED
4 days ago


(Job Title: IT Network Operations Analyst I (AWS))



(Location: Fairfield, CA)



(Pay Rate: $40 per hour on W2)



Summary:

  • Duration: 12 Month Contract
  • Work Mode: Onsite Only 
  • Schedule: Monday - Friday, 8pm - 4:30am


Responsibilities:

  • Monitor network systems and application events.
  • Monitor network devices, interfaces, and applications through intelligent devices and automated programs.
  • Create tickets, incidents, work orders, service requests, and assignments as directed.
  • Issue initial outage notification event communications.
  • Isolate and correlate multiple customer issues identified with alarms/alerts to eliminate duplication of events.
  • Network/System/Application monitoring & scheduling alarms & alerts based on Eyes on Glass, Initial Outage Management, Notifications, 7x24 hour support.


Requirements:

  • HS Diploma or equivalent work experience.
  • AA in Information Technology or related field or equivalent work experience desired.
  • Basic knowledge of network protocols, software applications, or operating support systems desired.
  • May require certification applicable to the technology being supported.
  • 1 year experience in telecommunication, internet, or network operation center environments desired.
  • Previous experience working in ticket management systems/applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.


Preferred Skills:

  • Qualitative and quantitative analytic & problem-solving skills.
  • Ability to learn new concepts quickly.
  • Advanced verbal and written communication skills.
  • Proficient in Microsoft Excel and Word.
  • Can work independently or as part of a team.
  • Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
  • May require some local traveling for training, meetings, etc.
  • Able to support shift schedules as required to meet business needs.

About the Company

A

Axelon Services Corporation

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