Data Analysis, Data Modeling, Identify Issues, Logistics, Mobile Applications, On Site Support, Operational Audit, Operations, Order Management, Policy Development, Scripting (Scripting Languages), ServiceNow, Systems Administration/Management, Technical Operations, User Interface/Experience (UI/UX)
Duration:12+ months
Summary:
Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.
Key Responsibilities
- Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
- Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
- Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
- Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
- Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
- Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.
Required Skills & Qualifications
- Experience: 3 years of direct experience with ServiceNow Platform Administration.
- Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
- Certifications: ServiceNow Certified System Administrator (CSA) is mandatory.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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