(IT PSP) Operations Data Analyst III

Axelon Services Corporation

San Ramon, CA

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JOB DETAILS

SALARY

$60–$80 Per Hour

SKILLS

Acceptance Testing, Access Control, Analysis Skills, Business Processes, Business Support, Change Control, Change Management, Communication Skills, Computer Science, Computer Security, Computerized Maintenance Management System (CMMS), Continuous Improvement, Customer Support/Service, Data Analysis, Data Management, Data Processing, Data Quality, Disaster Recovery, Documentation, Functional Testing, Hardware Upgrades, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information Technology & Information Systems, Internet Security, Leadership, Microsoft SQL Server, Microsoft System Center Operations Manager (SCOM), Microsoft Transact-SQL (T-SQL), Microsoft Windows Azure, Network Configuration Management, Network Operations Center, On Call, Open Source, Operating Systems, Operational Audit, Operational Support, Performance Tuning/Optimization, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Python Programming/Scripting Language, Root Cause Analysis, SQL (Structured Query Language), Service Level Agreement (SLA), ServiceNow, Simulation, Software Patches, Software Upgrades, System Center Configuration Manager (SCCM), System Integration (SI), System Operations, Systems Maintenance, Test Strategy, Testing, Workload Automation, Writing Skills

LOCATION

San Ramon, CA

POSTED

2 days ago

Operations Data Analyst III
San Ramon, CA
6+ Months
Even though this role is listed as remote, candidates will need to come onsite as needed.

Key Responsibilities
Provide support for high-volume Gas AMI head-end system operations
Analyze and resolve complex data quality issues, system defects, and integration failures
Monitor and troubleshoot system performance and failures
Investigate and resolve complex application job failures, including missed runs, long-running processes, data delays, and upstream/downstream impacts
Partner with vendor and infrastructure support teams to drive continuous improvement initiatives
Oversee and support integrations between the Gas AMI head-end system and the Meter Data Management System (MDMS)
Execute comprehensive testing cycles (functional, performance, and operational readiness testing) for system changes, defect fixes, and new functionality
Develop and contribute to test strategies in collaboration with the testing team
Participate in projects such as hardware lifecycle upgrades, software upgrades, and backhaul network enhancements
Develop and maintain system documentation, runbooks, and operational standards
Participate in incident management, including ticket creation, root cause analysis, and coordination with infrastructure partners/vendors for resolution
Provide 24/7 on-call operational support
Perform vulnerability management, including OS patch certification and managing vulnerability remediation tickets to meet SLAs
Required Qualifications
Bachelor s degree in Information Systems, Computer Science, Engineering, or a related field
5+ years of hands-on experience with Windows, Linux, MS SQL, Oracle, Kafka, VB.NET, and IIS, including 24/7 on-call application support
Experience supporting AMI systems in a utility environment
Strong understanding of smart meter technologies, interval data, and utility business processes
Advanced SQL expertise for troubleshooting, reporting, and data validation
Experience supporting California Consumer Privacy Act (CCPA) compliance, including access controls and change management
Excellent written and verbal communication skills, including the ability to communicate with executive leadership

Preferred Qualifications
Familiarity with Microsoft Azure, Kubernetes (open-source), and Python
Experience with Enterprise Asset Management (EAM) systems
Familiarity with ITIL standards and tools such as ServiceNow, PagerDuty, SCOM, SCCM, and SecureApp
Knowledge of AMI head-end systems and communication networks
Experience with large-scale AMI deployments, including simulation testing
Understanding of cybersecurity compliance frameworks
Technical Skills
Strong hands-on experience with MS SQL (performance tuning, T-SQL development, data validation, and troubleshooting)
Experience supporting applications on Windows and Linux platforms, including job monitoring and log analysis
Experience with Windows IIS, Kafka, and .NET applications
Proficiency in scripting languages such as PowerShell and Python for automation
Strong troubleshooting skills across application, database, and OS layers
Experience with enterprise workload automation tools (e.g., UC4/Automic)
Experience supporting business-critical batch processing and time-sensitive data flows
Experience with data center disaster recovery, including DR testing and exercises

About the Company

Axelon Services Corporation

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