(IT PSP) Program Manager III

Job Title: Senior Program Manager – IT Technology Vendor Management

Location: Oakland, CA

Duration: 12 Months

Work Mode: Hybrid

Pay: $81.37/hr.

Summary:

• The Technology Vendor Manager serves as a strategic partner and trusted advisor in managing the organization’s technology vendor ecosystem.
• This role bridges business strategy, IT leadership, and vendor relationships to ensure technology investments deliver maximum value, are cost-optimized, and align with long-term capital and operating plans.

Responsibilities:

• Collaborate with cross-functional teams, including Operations, Architecture, and Sourcing, to define vendor-specific requirements and oversee performance through KPIs and SLAs.
• Align vendor strategy with the organization’s technology and business objectives.
• Manage vendor and support program reporting to executives to enable strategic decision-making.
• Ensure technology purchases are optimized, integrated, and aligned with the company’s multi-year capital and expense investment plans.
• Develop and deliver innovative commercial models that contribute to financial savings targets.
• Establish and enhance Tier-1 and Tier-2 strategic supplier relationships.
• Conduct periodic supplier reviews to discuss performance and document product roadmaps and business needs.
• Translate technology requirements into vendor-specific solutions that integrate with multi-year capital and expense investment plans.
• Manage the full lifecycle of vendor relationships, including onboarding, governance, performance reviews, and contract compliance.
• Identify and resolve operational challenges, contributing to continuous improvement initiatives.
• Develop quantitative analysis and reporting on supplier performance by tracking and reporting performance using KPIs and SLAs.
• Collaborate with the Sourcing department to develop negotiation strategies, optimize costs, and ensure favorable contract terms.
• Provide strategic insight and recommendations to executives while also engaging at a detailed level with technical and operational contributors.
• Conduct Total Cost of Ownership analysis for vendor relationships, evaluating both direct and indirect costs.
• Ensure technology investments are integrated with capital and operating expense plans while supporting enterprise strategy and priorities.

Requirements:

• Bachelor’s degree in Information Technology, Business Administration, or a related field (Master’s degree preferred).
• Minimum 8 years of progressive experience in IT vendor management, sourcing, or technology strategy.
• Skilled in project management, time management, and reporting to executives.
• Expertise in managing and optimizing relationships with Tier-1 suppliers.
• Proficiency in managing large-scale projects, including the implementation of new technologies and process improvements.
• Strong understanding of IT contracts, vendor governance, and technology lifecycle management.
• Demonstrated ability to manage multiple complex vendor relationships.
• Excellent communication and presentation skills, with the ability to influence executives and collaborate effectively with technical teams.

Preferred Skills:

• Master’s degree in Business, Engineering, Information Systems, or related discipline.
• Professional certifications such as Certified Professional in Supplier Management (CPSM), Certified Technology Procurement Professional (CTPP), or ITIL certification.
• Experience managing vendors within large, complex enterprises and multi-year investment planning cycles.
• Experience with ERP, vendor management, or procurement tools (e.g., SAP Ariba, Coupa, ServiceNow, GEP).
• Knowledge of regulatory, compliance, and risk management considerations in IT vendor contracts.
• Strong track record of driving innovation and value creation through vendor partnerships.