(IT PSP) Senior ServiceNow CMDB Administrator (Contractor)

Pay Rate: $75-90/hour

Summary:

• Location: Oakland, CA
• Duration: 12 Months
• Work Mode: Hybrid (local candidates to report to Oakland 1-2 days per week)

Responsibilities:

• Administer, maintain, and optimize the ServiceNow CMDB platform.
• Establish and enforce CMDB governance standards, policies, and procedures.
• Partner with CI owners and stakeholders to ensure accountability for CMDB data quality.
• Define and manage CI lifecycle processes, including creation, maintenance, verification, and retirement.
• Develop and maintain CMDB operational documentation, standards, and data management practices.
• Lead CMDB maturity initiatives and drive continuous process improvement.
• Lead and support implementation and adoption of the ServiceNow Common Service Data Model (CSDM).
• Assess CMDB data structures and recommend improvements to align with CSDM best practices.
• Collaborate with business and technical stakeholders to define service ownership and service models.
• Administer and govern CI Classes using ServiceNow CI Class Manager.
• Design, maintain, and optimize CI class hierarchies and inheritance structures.
• Configure and maintain Identification Rules and Reconciliation Rules.
• Support and optimize ServiceNow Discovery processes.
• Work with integration teams to onboard new CMDB data sources.
• Monitor and improve CMDB Health metrics.
• Develop scorecards and reporting to measure CMDB quality and operational effectiveness.
• Partner with Infrastructure, Cloud, Application, Asset Management, Security, and IT Service Management teams.

Requirements:

• Minimum 5 years of hands-on ServiceNow experience.
• Minimum 3 years of dedicated ServiceNow CMDB administration experience within a large enterprise environment.
• Demonstrated experience implementing and supporting ServiceNow Common Service Data Model (CSDM).
• Strong hands-on expertise with CI Class Manager, Identification and Reconciliation Engine (IRE), and CMDB Data Model.
• Experience developing and enforcing CMDB governance processes.
• Experience managing CI lifecycle processes and data quality initiatives.
• Experience supporting ServiceNow Discovery implementations.
• Strong understanding of ITIL Configuration Management processes.
• Experience troubleshooting CMDB integrations and reconciliation issues.

Preferred Skills:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) - Discovery.
• ServiceNow Certified Implementation Specialist (CIS) - Service Mapping.
• Experience with ServiceNow ITOM.
• Experience supporting Service Mapping implementations.
• Experience with public cloud platforms including Azure and AWS.
• Experience integrating enterprise tools such as SCCM/MECM, Tanium, VMware, SolarWinds, Dynatrace, Flexera, and Cloud discovery solutions.
• Experience in regulated utility, energy, healthcare, or financial environments.