Onsite Computing is a managed IT services provider based in Corona, serving small to mid-sized businesses throughout Southern California and beyond. We are looking for an IT Technical Account Manager who enjoys building relationships, staying organized, and helping clients get the most value from their IT partnership. This role is ideal for someone who is personable, proactive, and comfortable working with both technical teams and business stakeholders. You will be the primary point of contact for assigned clients and play a key role in client satisfaction, renewals, and identifying opportunities for additional services.
What You'll Do
Serve as the main point of contact for assigned client accounts
Build strong, long-term relationships with business owners, executives, and internal IT teams
Conduct regular check-in calls, site visits, and quarterly business reviews
Coordinate with internal technical teams to ensure client needs are met
Help manage renewals, contract changes, and service plan adjustments
Identify opportunities for additional services, projects, or upgrades
Assist with onboarding new clients and supporting transitions
Attend client meetings and local business events representing Onsite Computing
Collaborate with Solution Architects, Project Managers, and Security specialist to help draft scopes of work and align goals and milestones to business needs.
Support other business needs as required in a small team environment
What We're Looking For
2+ years' experience in account management, customer success, sales support, or client services (MSP preferred)
Experience in managed IT services, IT consulting, or technology sales
Solid understanding of IT services, cybersecurity, cloud, and compliance
Strong communication and relationship building skills
Highly organized with strong follow up and attention to detail
Professional, reliable, and client focused
Ability to work independently and as part of a team
Comfortable working with small to mid-sized business clients
Knowledge of the ITIL 4 Framework
Experience working with CRM systems (HubSpot, Salesforce, etc)
Experience working with Ticketing systems, Document Management, and RMM Tools (Autotask, Datto, IT Glue, etc.)
What We Offer
Competitive salary based on experience
Performance incentives and growth opportunities
Vacation paid time off
40 hours of paid sick time annually
Cellphone reimbursement
Holiday paid time off
401k with company matching
Medical and Dental Insurance
Hybrid work environment
Opportunity to grow into senior account management or client success leadership roles