A team leader demonstrates our core values, embraces Chick-fil-A culture, and has a service-oriented heart. They have a passion for people and serving others, possess strong character, take initiative, and work with a sense of urgency at all times. Our team leaders are responsible for supporting the senior management in executing daily operations and holding team members accountable for each component of operational excellence and our service recipe. The two main areas of focus for a team leader are completing tasks to make the restaurant function effectively and training/developing team members. Team leaders lead by example and set the standard for others to follow.
At Chick-fil-A, the role of a team leader in the back of the house is more than a job; it's an opportunity. In addition to working directly for an independent owner/operator, back of the house team members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for delivering an exceptional dining experience for everyone who serves each day and ensuring all guests receive Chick-fil-A's unique service and food.
Type of position:
Full-time
Our benefits include:
A fun work environment where you can positively influence others
Flexible schedule (and closed on Sundays)
Learning firsthand from an experienced operator and restaurant leaders
Intentional growth and development to help you reach your career goals
Scholarship opportunities
Competitive salary
Responsibilities of the team leader in the back of the house:
Prepare, cook, assemble, and present food safely, quickly, and efficiently, meeting Chick-fil-A standards
Know the tasks of all kitchen stations, including fries, breading, assembly, line, and food preparation.
Replenish kitchen inventory as needed
Keep the kitchen tidy, clean, and orderly at all times
Stay current with new products launched by Chick-fil-A
Work safely around kitchen equipment and report any maintenance issues to management
Maintain personal knowledge by completing internal training and staying updated on any changes
Complete all assigned opening or closing duties
Adhere to Chick-fil-A rules and dress code at all times
Operate in daily activities in a high-volume, fast-paced restaurant
Offer an immediate and respectful response to guest needs
Assist in training new employees, set the tone for a shift, and act as a role model for our team.
Be a friendly and encouraging team player
Opening and/or closing, lead changes, key holder
Excellent communication skills, both written and verbal
Other duties as assigned
Requirements and qualifications:
Consistent and reliable
Cheerful and positive attitude
Loves to serve and help others.
Customer service oriented
Strong interpersonal skills
Detail-oriented
Ability to multitask
Works well independently and in a team environment
Willing and able to work flexible hours
Ability to lift and carry 40 to 55 pounds regularly
Ability to stand for long periods of time
Exceptional leadership ability
Exceptional interpersonal skills
Exceptional communication skills
Strong computer skills
Strong organizational skills
Competitive drive
Thrives in a fast-paced environment
Strong commitment to superior customer service
Ability to manage team member behavior and performance issues
Ability to work in a team environment with shared ownership and responsibility
Reliable transportation
No prior experience as a shift leader, team leader, supervisor, team captain, restaurant manager, assistant restaurant manager required, but preferred.
Bilingual in English and Spanish
Most Chick-fil-A® restaurants are operated by independent franchise business owners who make all their own employment decisions and are responsible for their own content and policies.
Numbers & Facts
Location
Charlotte
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Skills
Assembly Lineunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Cook Dishesunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
English Languageunmatched
Food Presentationunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Lift/Move 40 Poundsunmatched
Multilingualunmatched
Multitaskingunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Product/Service Launchunmatched
Restaurantunmatched
Scholarshipunmatched
Spanish Languageunmatched
Staff Trainingunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Writing Skillsunmatched
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